"Absolutely impossible to contact them"

Absolutely impossible to contact them. Appointment scheduled through GE. Phone number given advises going to their website. You can chat to a bot, and request a call or email. Neither request was responded to. Impossible to navigate the scheduling confirmation, just a useless waste of time.
And now after replying they are also lying, no phone call was made to me. My whole point of emailing and calling them was because their impossible system wouldn't allow me to accept their terms and conditions. Lame reply from a lame company. Finally asked GE for a real business to be assigned and not some overseas based call center. Got a local company assigned who called within 30 minutes.

"Worst possible support model"

Worst possible support model. Support scheduling is always 5+days out. Technicians have no expertise - they are newly hired and poorly trained. The interface is a chat bot that only knows how to close tickets. I click that my issue is not resolved and it congratulates me on my issue being fixed. Ug! I'm on my 4th visit and haven't had a working refrigerator/freezer for 5 weeks. This am essential appliance that should be treated with some urgency. I will never buy a Samsung appliance again.

"THEY GET 0 STARS FROM ME..."

If i could put no stars i would.They sent a guy by the name of Joshua to come replace my ICE MAKER and he came out on a Saturday to change my ice maker and he made my refrigerator go out...all my food went bad i had to wait till Wednesday 4 days later for them to send someone back out to fix the issue...come to find out the guy forgot to connect 1 plug and thats why my refrigerator stop working and now they don't want to repay me for the food that i lost over a mistake they're worker made...NEVER AGAIN WILL I CALL THEM FOR NOTHING I DEFINITELY WONT REFER THEM TO ANYBODY

"Ryan the technician was great"

Ryan the technician was great! Service was quick and professional.
The only issue was with actually getting an appointment through Nana. It took multiple attempts almost a month to a get a confirmed appointment.

"Squeaky dryer"

Mr. Ryan Vinson was great. Got here and got straight to work. After fixing the issues explained what he did and was very professional and polite.

"David the technician was on time and…"

David the technician was on time and professional and wouldn’t leave until our dryer was fixed! Highly recommend!

"Zachary was an extremely knowledgeable"

Zachary was an extremely knowledgeable, professional and personable! I would highly encourage the use of Nana if technicians are like Zachary!

"There was great communication"

There was great communication, from the beginning of my claim throughout the entire process. The technician was timely, professional and knowledgeable. Thank you for the swift repair of our washer so we can get back to our daily lives.

"Very nice and knows what he’s doing."

Very nice and knows what he’s doing.

"Our tech, Wilson"

Our tech, Wilson, was a pleasure to deal with. He was professional, affable, and the first one to be able to diagnose and cure the issue with our dryer that had been going on for 7 months. Nana could use more people like him