"Een dikke 10++ voor lego.com."

Een dikke 10++ voor lego.com.
wij hadden een probleem en dit is heel netjes en snel opgelost.
Contact ging per mail en hadden snel antwoord en vriendelijke medewerkers.

"Sonen 11 år saknade en legobit i sin…"

Sonen 11 år saknade en legobit i sin byggsats, ingen fara med det för det kan hända.... men sen....först 1 vecka innan svar från reklamationsavdelningen, sen tar det upp till 21 dagar att få hem denna bit i ett brev, var faan skickar dom biten ifrån, med ap-post från kongo kanske, totalt värdelös reklamationsavdelning

"extremely poor quality bricks"

I started to play with Lego 25 years ago. I love it. But Lego I would say last year has extremely poor quality. The last set I bought for my son 2 weeks ago properly peace me off. After 2 weeks bricks don't hold together. My 25-year-old set is holding better than new bricks.
In case Lego want to go the ECO way they should use recycled plastic ( plastic waste is everywhere so Lego can use waste to make something really nice kept for many years for more generations) instead of using some ECO material that bricks are made of at the moment. And I don't mention the coloring issue with the bricks ( green Lambo).

Instead of creating hot water use just the red tap.

Good luck. but expensive toys with poor quality will not have a long lifetime.
Peter

"Playing with Lego as a young child had…"

Playing with Lego as a young child had a profound teaching experience that has helped tremendously whilst working in the IT industry.

All young children can benefit from this wonderful toy.

"Mario lego uden manual"

Mario lego uden manual

Hvor er det dårligt man skal side ved en computer og samle lego det er hele iden ved at få sin børn væk fra en skærm.
og det er meget svære for dem at se hvordan man samler.

"Celebrating 100 Years of Disney with Broken Pieces"

Lego constantly took down my review for the latest Disney castle release. My review was the following:

Be very cautious of your expectations regarding the quality of this product - you deserve to get your money's worth.

For $600 I expected a lot more care put into this set. While it is indeed beautiful and imaginative, my experience was spoiled by the amount of damage I found.

All printed pieces, majority of the minifigures, and certain plain bricks showed deep scratches and dents; in addition to this, I had small parts missing which I had to replace myself by tearing apart other sets I own to finish the build.

For the parts I could not replaced, I reached out to customer service for a replacement part order. I attached photos to an email explaining my experience; the first email was very unspecific as to how my order would proceed; after following up I was told in a second email that my order was mistakenly deleted and would be reinstated; after following up again my order had been forgotten and still needed to be reinstated; I finally had to call Lego to confirm that the order was on its way.

When the replacement parts arrived, while not necessarily damaged, there are printed elements with obvious printing imperfections. Where was the genuine care and effort behind helping one of your customers?

Actually does hurt having spent $600 on my first ever big set to be spending my time hesitantly opening each bag to find something broken and worried as to how I'd get it all fixed.

Having taken down my review, not reached out to me after doing so, as well as the lack of care from customer service has spoiled my enjoyment towards Lego. I've also noticed a great decline in quality with Lego, having given up on most Lego themes I once enjoyed because I've been experiencing similar issues in the recent years and the damage in sets is clearly escalating. In my previous review I expressed I'd be taking some time away from purchasing Lego, but after having them delete what I had to say despite not even reaching out to me has truly turned me off at this point.

"Poor delivery practice, poor communication. As usual"

Ordered the new Disney castle £350, comes with a couple of promo items, got dispatch and delivery notifications, booked half day off to sign for delivery, only to have just the promo items delivered . Looked on Lego site, then DPD site, both saying "Delivered". Panic kicks in because my expensive set is sat in the back of a DPD van somewhere, Contacted Lego customer services, talked to Luis, who magically had a second tracking number, as the parcel had been split, looked on Lego site again and only showing one tracking number. Talked to Luis, explaining customers perspective and how it could all have been fixed with one notification from Lego explaining split delivery, Luis oblivious to customers perspective, claiming he could see two tracking numbers, Yippee for him. Finally got the second number, from Luis, and my parcel stuck in customs clearing for last two days, no delivery in sight. Really uninterested Luis. Now I need to book another half day, to get the second Paracel , if and when it comes. Logistics are so badly outdated and so slow, I have had issues with nearly every set ordered directly from Lego online. I normally use the Lego shops, due to past delivery issues online. The shops are great, but not getting enough stock either.

"Zum ersten Mal bei Lego bestellt"

Zum ersten Mal bei Lego bestellt, falsche Adresse angegeben... Kundenservice angerufen.... Sie Sagte, ich soll adresse ändern da sie es nicht tun können vorher stornieren . Habe ich getan... Danach auf richtige Adresse bestellt, Lego hat meine Bestellung storniert, und mich lebenslang gesperrt.... So was noch nie erlebt.... Einfach sehr schlecht, schämt euch... Paypal Geld abgezogen aber bis jetzt nicht zuruckbezahlt...

"Great product, terrible company."

This company makes a timeless product. LEGO is, without a doubt, one of the best toys in the world. Unfortunately it seems their logistics infrastructure hasn't improved since it was first founded. Initially, my order (£269.99) took a week to come through. Seemed a bit ridiculous to me that it would take that long in 2023, when most companies get orders to you in a matter of days. This wasn't even DPD or Customs Checks getting in the way, it didn't leave the warehouse in Europe until the following week after I had ordered.

Once it was out of LEGOs hands, it arrived the next day. I'd already begun a return procedure as I was not happy with how long it was sat waiting to be packed in the warehouse, it seemed unprofessional and unnecessary. The returns label arrived 1 day later on the 22nd of June 2023 and I packed and sent it off within the hour. The parcel was picked up by DPD, taken to their distribution centre and was back with LEGO by the 26th of June.

Since the 26th of June, I have been waiting for the return to be checked and my refund processed. This took 14 working days in the end. Monday to Monday to Monday to Thursday. So the better part of 3 actual weeks. It took nearly 3 weeks to check a box. Something which could easily be done as soon as it arrived if LEGO worked efficiently. There is no excuse for this. If the warehouse is so busy that it takes 3 weeks to check a box, then they're understaffed.

Note that when it was in the hands of myself and DPD, everything moved much more efficiently. No delays. No excuses. Just got on with it. Everything on our end happened within 5 days -including weekend, so 3 working days. The rest of the time was courtesy of LEGO.

Customer Service was as useless as the rest of the LEGO company. Giving canned excuses and offering no responsibility or penance on behalf of their employer.

LEGO is a fantastic toy and their range is incredible. Buy it elsewhere because their operation is pitiful.

In the end, my refund has been processed and I'm waiting for the money to re-enter my account, which could take another 14 days (hopefully my bank don't take as long as LEGO to do anything). The whole process took from the 14th of June to the 13th of July, todays date. Beyond ridiculous.

"worst online shopping experience ever"

worst online shopping experience ever. tried to purchase something worth over £600. online ordering system is shambles, they then send another email cancelling the order because of some unclear verification. and they are asking on the phone for the pin number of my online transaction credit card. acting like a scamming company. just shambles.