"responsive tracking"

Dan was very helpful and reassuring, quick to help with specific details and confirming whatever i needed without delay

"Absolutely perfect from start to…"

Absolutely perfect from start to finish.
I had know doubt that my bag would turn up with their assistance.

Thank you

"Great service"

Great service, delivered before due time which suited me.

"The worse experience ever"

I am completely devestated by the level of support I received from this company. I was to have my bag delivered with important medication. No one attempted to contact me and returned my bag. I experienced a severe health crisis. I am also a
Logistics professional and this is not the way to conduct operations. The people I chatted with were totally rude, unprofessional, or emmpathetic to seriousness of the matter. Please train your personnel. I was without medication for three days due to this negligience. I have also reviewed company reviews on various sites and this was definetely no a one time occurence. As a CEO myself I can certainly identify a downward trend and this will operation certainly cause loss of business and revenue. The Airline has also stated the same.

"3 bags received but 1 has gone missing "

BA gave this company our bags and 3 out of 4 bags were delivered the following day. We were not contacted but the driver was kind enough to put them somewhere for us but 1 bag has gone missing and they’ve officially declared it as missing after two weeks of consistent getting in contact.
Unsure how 3 bags can arrive but the last bag has gone missing..
I hope it does come back to us as some items were from a passing relative.

"put me on payroll since i am doing your job for you"

EDIT - no one contacted me.

BA deserve this tirade as much as this utterly useless company for losing our bags in the first place. first delivery attempt was unsuccessful as they went to the wrong address. second was unsuccessful because their delivery van broke down and there were no replacement vehicles. oh and they were “just about to call” to let me know. had to go and collect the bags myself.

"We had a bad experience with this…"

We had a bad experience with this courier a lot of frustration as communication on telephone is impossible with them. Email was our best shot. The delayed luggage was supposed to be delivered at an agreed time but was not delivered. We went to pick it up at depot in the end. After seeing the site you understand the people arent managed there. So I cannot say its they’re fault. An advice would be if you can go to the depot dont even waste your time having your bag delivered, just go there.

"Twice was supposed to get a text with 2…"

Twice was supposed to get a text with 2 hour window and never received then driver calls 5 mins before delivery.

"Correction in review "

After the review I previously left, I had drove down to the depot and the guys there I couldn’t fault the guys at the depo they were brillant, good job we went to pick them up as they were going to go to the wrong address again. We realised that it was a British airways at fault but communication could of been better.

"Shambolic"

Like others in recent reviews in the past few days, absolutely awful service.
I’ve been missing a bag for 90% of a 3-day trip (LHR to GLA). No accurate indication of where it is, or when I can even expect it (it clearly won’t be before I have return home, so I’ve no idea what city my bag is in, or will subsequently be in).
Trying to call ecourierair is pointless. Numerous calls go unanswered and/or simply get cut off after hours of being on hold. Haven’t manage to speak to a single person. Chat bot service is useless too.
British Airways can’t seriously entertain continuing to use these guys.