"Atrocious service"

Had one of our two suitcases delivered yesterday, but have no clue where the other one is. Have mailed, chatbotted, rang numerous times, absolutely no response whatsoever. Phone calls cut off, main office useless. Horrendous service.

"Impossible to get in contact"

Impossible to get in contact! I got a text saying the company would be in touch to organise delivery of my luggage but it’s been 48 hours and there’s no update whatsoever. I’ve been trying to get through but it is impossible, they will not answer emails or the phone number

"UNACCEPTABLE!"

UNACCEPTABLE! According to BA our bags were collected on Tuesday - it is now Friday and no bags and there is no way of contacting ecourierair - I have been holding on the line on 2 occasions for over 30 minutes each time and they simply cut me off! The chatbot they claim I should use is non-existent. The worst example of service but we have no choice. BA should not be passing the buck to this shambles of a company!

"No delivery"

They claim to of delivered my bag, however at the time that this is claimed the delivery driver was apparently over 50 miles from my home address.
I am now not getting a reply to my emails and they hang up on me every time I try to call.
To clarify they have not delivered my bag, they have provided no proof of delivery and are now ghosting me!

"Non-existent customer service"

This company’s customer service is awful. The chat bot doesn’t work and no one picks up the customer hotline. My mom’s bag was somehow lost on a direct flight from the US but picked up 24 hours ago from the airport by ECourier Air. The website suggests they will be in touch to arrange a delivery time but no contact has been made. There is important medication in the bag which is needed urgently but as there is no way of getting hold of any representative, we cannot get any sort of update or arrange to collect the bag ourselves.

I managed to locate another customer service number and got through straight away, but this was for their commercial service and I was immediately transferred back to the Air service, where it appears no service representatives actually work.

Unfortunately there is no choice in the matter but one would think that BA would expect a better quality service from one of their partners. Certainly, their customers do.

"I have been trying to get through all…"

I have been trying to get through all morning to ecourierair. No one answers phones or the chat bot. I have offered to pick up my baggage myself, but no one replies on any channel of communication.the tracking has not been updated since yesterdays aborted delivery attempt. I had informed them that there would be difficulty and offered to retrieve my bagged myself. What a shambles

"Our repatriated luggage handed to 3rd party and tracking information stops, recorded as "delivered". "

British Airways entrusted our delayed luggage to ecourierair.co.uk on 24/6/24 - to be delivered to our home address.  
DX Express delivered our repatriated luggage to a (3rd party) last mile delivery partner on 25/6/24.

No further tracking details have been given, and there has been no communication since. 

We do not know which 3rd party company is our luggage is with, or where this company is located. Will our luggage reach us?

ecourierair.co.uk do not answer their phones and their live chat facility is a bot.

"Its a symptom of this day and age that…"

Its a symptom of this day and age that your original booking gets cancelled then your rebooked earlier flight gets delayed back close to the original time - so pointless complaining about that but they compounded it this time by losing our suitcase on our return flight from Amsterdam last Thursday.
Logged a lost bag claim and we were pleased to get an email Friday 4am saying the bag had been found and was arriving at lunchtime - a courier would then bring it to us in Weymouth - Friday or LATEST Saturday. No bag Friday - No bag Saturday so called the Courier (ECourierAir) "Sorry you are more than 75 Miles from us and BA will not allow us to deliver - so we have passed it to another Courier who work overnight - but they don't work at weekends so they will not pick it up until Monday and you should get it Tuesday."
Called BA - got the Baggage Department (Call centre in India) "Sorry I can see it on the system but its not in front of me so there is nothing I can do"
Called BA Executive Club helpline (Also in India) "Sorry I am not in the baggage department - all I can do is send the baggage department an email asking them to expedite it"
The new Courier Firm Eagle Aviation has in red across its website "We do not work with British Airways - contact them for information"
So no ACTUAL customer care and so much for the Executive Club promise "If something goes wrong we will pull out all the stops to put it right"

"Luggage delivered exactly on time by a…"

Luggage delivered exactly on time by a charming driver
Thank you