"Client & Broker disappointed with Service"

Based on the client experience and lack of communication during the whole process for myself the broker and the clients I could not write a positive review. The broker portal was not updated and had incorrect information ie the clients paid the search fees as soon as requested but still showing in the portal awaiting search fees! I had to resolve this and confirm with case worker and getting sort refer sales team involved to get replies. The clients had contacted the caseworker directly for confirmation to this and other questions but never got a reply! A lot of other things were not correct like Help 2 Buy official closing statement needed before applying to drawdown the funds from the lender, would not initially accept the mini closing statement issued to the client in the branch. I had to contact a local solicitor to confirm if a mini statement could be used and they confirmed yes so I advised the caseworker. Just overall not a good experience and every first time buyer now will be recommended to use a local solicitor firm.

"Great Service"

Great app - updated all the way - really quick and easy to use

"Loads of updates through out"

Loads of updates through out, loads better than using lender appointed solicitors

"Great communication"

Great communication throughout the process.

"Sadia the case manager kept in contact…"

Sadia the case manager kept in contact with all parties and provided a great service. As the clients are personal friends it was much appreciated in a time when personal one to one updates are rare . Well done Sadia

"Frequent and informative updates"

Frequent and informative updates

"Jeaver/Taylor"

Many thanks to Lucy Le Bas & Katie Kavanagh for al of thier help with this difficult case. I wiuld definitely recommended them to other brokers

"Excellent service from Natalie at the…"

Excellent service from Natalie at the solicitors!

"Both myself and the client struggled to…"

Both myself and the client struggled to speak to anyone at Gilson Gray either by phone or email. Anytime we called reception it was just sent to voicemail and no one ever called back. The client had asked them in advance about the HTB ISA and it was left until last minute almost causing the completion to be delayed.

"Clair Perfitt at APL is No 1 conveyancer!!!!!"

An absolutely seamless transaction as always with Clair Perfitt. thankyou once again for an impeccable service Clair!!!