"Don't trust fraudulent companies"

I can not understand how true those comments posted are when my experience was compleatly different.
I am so disappointed with Wingie. I looked at several websites to find reasonable tickets to a Caribbean island from the U.S. I reviewed the flights offered by Wingie travel and found the flight suitable for me and my elderly family. I confirmed my requested flight itinerary by taking a screenshot and proceeded to purchase the tickets with my chase credit card. I tried 3 times but the card was declined pending
approval by me by the fraud dept since the amount was over $2,500, I called Chase and went through some security confirmation questions for approval. As soon as It was approved I received an itinerary from Wingie
that did not correspond with my departure time and the total time to arrive was more than 24 hours for a 3 hr flight. instead of 9.40 hours. I called Wingie and reported this error immediately. The agent spoke very little English, the agent was very Rude, and told me that it was my problem, the agent could not let me speak to a supervisor because supervisors don't talk to customers. Nothing the agent could do except cancel the entire flight for a few hundred dollars fee. I ask him to change it to the correct departure time since it was an error on the computer booking system but the agent refused and once again said it was my problem. All I am asking for is to change the departure time to the time I paid for. 5:32 am flight that will arrive at my destination at 4:50 pm, nothing more. I would advise people to do business by phone with a live person that can speak the language you the customer are most comfortable with as much as possible. Please be careful doing business online with fraudulent companies. Companies with little or no customer service skills, Companies ripping heard working people off.

"straight forward and to the point"

straight forward and to the point, helpful, and friendly staff

"thank you"

thank you thank you

"Благодарю за оперативную поддержку"

Благодарю за оперативную поддержку. 🙏

"شكراً لك"

Very helpful, very good employee

"Good service"

Good service, fast response

"Hi Wingie,"

Hi Wingie,

I want to say thanks for you for your prompt response and excellent support you provided yesterday, especially for your Arabic agent who helped me to change two tickets in a very short time smoothly, and for sure you'll be considered as the first destination for me when thinking about airline tickets.

To whom they will receive this message, please let it reach that guy and say thank you for your attention.

Regards

"Ineed help I just booked tickets from…"

Ineed help I just booked tickets from your site then they charged me this amount Valued customer,Your card **2443 was charged for SAR 4 337.25 on 26/12/2022 ; 22:34 GMT in PostPay Technology. But unfortunately no tickets and no money back to me they just send short message to me something get wrong when we try to arrange your tickets please can any one help me to get my money back

"Quick and quality job"

Quick and quality job, Wingie team!👍

"قمت بشراء تذكرة يوم ١٤ ديسمبر من كازا بلانكا الي الندينة المنورة وبعد عملية الدفع جاني رسالة بعد استلام ا"

حجزت علي وينجي يوم ١٤ديسمبر من كازا بلانكا الي المدينة المنورة وقد تم خصم مبلغ ٢١٤١.٤١ ريال ومبلغ ٢١٣٩.٣١ ريال ولم يتم الحجز او استكمال المبلغ حتي الان وقمت
بعمل شكوي للبنك ولم يتم
الرد عليه من قبل فريق
خدمات العملاء بشركة وينجي او الرد ع الاميل رغم انهم تواصلوا معاي تليفونيا بانه لم يتم الحجز وقوم باعادة الحجز مرة اخري
ارجوا الاهتمام والرد عليه لاسترداد اموالي
علما بان التذكرة كانت باسم مونية حنيفي
ورقم التواصل هو 966507621334
ارجو الرد وعمل اللازم لاسترداد اموالي المذكورة عليه حيث لم يتم تاكيد الحجز او السفر ع الرحلة
وتم خصم المبلغ مرتين كماذكرت عليه