"I was listened to while I explained…"

I was listened to while I explained what I needed. And talked through what I needed to do.

"Prompt response to query"

There was a technical issue with calls disconnecting at first, however the customer service operators were helpful at sorting it.
My query was resolved quickly by Ascot Lloyd and the team really helpful. Thank you.

"Very polite"

Very polite, friendly and professional help from the contact team

"The lady on the phone was very helpful…"

The lady on the phone was very helpful and she phoned me back as she said she would and was able to arrange an appointment at a suitable time.

"David jones sorted query effectively…"

David jones sorted query effectively and quickly very professional
Allowed time for questions

"Unprofessional and rude"

Our initial meeting was very positive. However when we approached them for a second time further down the line, the promised email in a 'few days' ended up being almost 2 weeks, and they didn't even bother calling when they said they would. No follow up email either. I sent an email to express my displeasure & didn't get a response to that either. Unprofessional and frankly rude. Will be using another IFA

"Raj was fantastic"

Raj was fantastic. I did not have a lot of question but what i did have was answered on the spot. More help was offered as and when it is required. Would highly recommend Ascot Lloyd.

"Good service"

Very clear instructions and professional approach

"Many thanks for such prompt service"

Many thanks for such prompt service. I found the experience, dealing with my requirements, very helpful providing me with assistance and information that I needed to facilitate my request.

"Very professional in everything they do."

Raj Chauhan was very helpful when we called. He was both extremely professional and knowledgeable in the matter we were considering. We would highly recommend Raj and Ascot Lloyd for your investment queries and advice.