"What is otherwise a promising retailer…"

What is otherwise a promising retailer is let down by a disconnect between manufacturing and customer service.

I chose to order a tall three panel UPVC window from Glassopenings as they offer larger window frames than standard, as well as more modern slimline frames.

I was given a delivery estimate which overran by a couple of weeks and I began to chase up my order.

Each time I called I was told they were waiting for this that and the other. It was something different every time I called and this went on for at least a couple of weeks. The customer service representative promised to call me back with an update on every occasion, but I never received a call. This happened three or four times.

After each call, I was left with the impression of a severe disconnect between the factory and the customer-facing team. This was highlighted when a manager who did call me back (after a prompt) had to physically visit the factory to establish whether my window was ready for dispatch.

I do appreciate that there are supply problems across the economy and construction has been hit hard. My review does not solely reflect delays in receiving my order. It does however reflect the frustration at the poor communication and ultimately the message I received when I reported that my window was faulty and one of the glazed units had been manufactured so that it did not fit the frame properly.

This was the message:

'....Please allow three - five working days to recieve a response.

An after sales ticket will be raised for your request.



Any aftersales that requires a service engineer will be added to the engineer call out list. This can take up to four - five weeks to arrange (depending on the current lead time). Given the current situation we are working tirelessly to arrange service engineers however, we are running on a reduced service and will appreciate your patience at this given time...'

Four to five weeks?????

I am glad to say an engineer was dispatched within 10 days of my formal request for the window to be put right. The missing gasket was fitted on site within a few minutes.

"The quality of the doors supplied by…"

The quality of the doors supplied by Glass Openings is amazing. Including the builders fitting everyone has commented on the durability and finish. I’ve purchased 3 panel and 2 panel bifolds on separate occasions simply because they’re incredibly good value at a very reasonable price. Someone tried to break into my house recently and tried to gain access through the 3 panel bifolds. They used a shovel to prise between the folds and a crowbar to push between the render and the locking door.The glass took several impacts and didn’t break……..and no one managed to get in🙌…….I’ve just ordered new ones from Glass Openings…..regardless of areas that could be improved within the business……10/10 for supplying a product I can rely on!!!!…..thank you Glass Openings!

"Possibly the worst service I have ever…"

Possibly the worst service I have ever received from a company clearly struggling after Covid. They admit their website is misleading. If you are happy to put up with not meeting delivery times, repeated cancellations and stroppy management when asked to rectify / help then fill your boots with this company. Otherwise I am sure the product is OK (not made by them btw_ but if you need any kind of help/after service/advice then avoid like the plague. A lot of money down the drain

"Excellent service both from technical…"

Excellent service both from technical sales and delivery. I did have a small issue with just one glass panel, no fuss, a replacement was sent out and fitted.
Again the service staff were excellent

"Bespoke FrenchDoors.…"

Ordered some bespoke French doors from glass openings, the ordering procedure was very easy, followed up by a confirmation phone call.the doors arrived approximately 5 weeks later. we'd decided to fit the doors ourselves & found the fitting reasonably easy, looks a great quality product made even better with the internal blinds. would definitely recommend.

"Great Product & Service @ Reasonable Price"

Overall I have found all my dealings with Glass Openings to be excellent, the product has been of a high standard, service has been good and all at a reasonable price.

I have had some issues, but these can happen with any company and the key thing is how a company responds in my opinion. In all cases Class Openings have been quick to respond and take responsibility with out question.

I bought 3 windows and some french doors for a garden office and would definitely use them again.

"Excellent product good value for money"

Excellent product good value for money, i liked that its all UK manufactered incl the glass. You have looked at the rest now buy the best. Would buy again as we are property developers.

"Lovely bit of kit..."

Lovely bit of kit...
Would highly recommend
Work fantastic and look great
Happy to send some pictures if required
Regards
Simon

"This company is excellent"

This company is excellent, great product and service. They are very helpful nothing is too much trouble, I dealt with Tania who was polite and very knowledgeable.
I liked them so much I purchased a window to match my bifold door, I have no issues giving a 5 star review.

"your communication skills need to…"

your communication skills need to improve.