"Ubank locked me out of my account…"

Ubank locked me out of my account without giving a real reason

Was a Ubank customer since 2010. Let personal and SMSF accounts close when they merged. Open new account mid July 2024 (less than 2 months ago) for savings and did minimal number of transactions. Last transactions was yesterday $2K from HSBC and then out to CBA. Thank God I left the account empty, as I received this email today and I could no longer logon onto my account.

They are morons. They can stick their terms and conditions up their Ubass. Never opening another account with them ever again. Stay away from Ubank.


Off-Boarding in 30 days

Hi xxxxxxxxx,


This email is to provide you with notice that ubank has made the decision to close your accounts in accordance with our General Terms.

Accounts will be closed within 30 days.

Thanks
Team Ubank

"Used to be great, but not now"

Used to be great. I've had an account for about 15 years and I would save up for things and transfer the money out when I'd saved enough. But now there's a lot of scam messages and emails, and they still expect you to click in links they send in emails, even against their own advice. They will lock your account if you don't though. I'm closing my account as it no longer feels like a safe bank. They kept me on the phone for over an hour, and I found that they had changed my account so I couldn't transfer money out of it. I'd recommend avoiding this bank right now

"Looked out without notice!"

Looked out without notice!

"Locked account without notice"

Locked account without notice. Wanted id that had already been provided. Terrible service.

"First time using ubank = last time using ubank"

I was drawn in with the high interest rates but the first time I tried to withdraw funds to my other bank account, they lock my account. I call them up: it says "waiting time is approx. less than 8 minutes": 22 minutes later I get a guy who thinks that the transfer error is somehow to do with the other bank. I try it with a different bank account, still getting the error. After being utterly useless albeit very polite, I call again. This time, the rep is short with me and quite rude but at lease she got the internal team to unlock my account so I can transfer all of my funds to a different account because I will never use this bank again.

"Dodgy company"

Terrible support and failure to comply with data access requests.

"Ubank are scammers"

Ubank closed my account without notice or giving me chance to move my money. Have followed up so many times, escalating the matter as well but still I haven't received my money. I feel NAB is spoiling it's reputation by by its association with UBANK. I am very disappointed that Ubank can get away by scamming people in a country like Australia.

"Beware.Bank with Ubank at your own…"

Beware.Bank with Ubank at your own perils. Ubank will steel your money and lock you out of your account for the most ridiculous of causes. You will get zero help from their inept call centre manned by low wage overseas officers. They have zero physical presence, all dealing with them is virtual and you won't be able to complain to anyone and be left under the mercy of their incompetent team. You will spend hours waiting on their phone line listening to horrible music ad nauseum Stay away even if they promise you the best of interest rates. They have the least regard and the least of care for their customers. DO NOT give them your business. They are totally unworthy.

"S*** policy"

S*** policy, it feels nearly like discrimination.
I’m a resident for tax purpose and live in Australia for half of a decade and I simply wanted to open a savings account - I didn’t ask for a loan.
They have no interest of helping and are rude.
I’m with NAB and I can’t believe how UBank is so crap while NAB has been really great.

If they are not willing of help and give proper answers and write helpful understanding messages to a simple enquiry than I don’t want to know how crap they will deal with their customers when they need help.

"Ubank seem to be hopeless in…"

Ubank seem to be hopeless in understanding customer needs.

I have lost my card, so I try to get a new one through the app which is it says to ring a number they have in the app so I ring.
It is almost 9.30pm and I get the guy on the phone asking to verify as usual. so I do, then at the end of the conversation he says to ring ubank again to get another card sent out...... So I asked why it does not say that in the app???? What is the point of wasting my time when I would have to make 2 calls anyway???? Now I have to spend more time waiting in line on hold and then then ask for a new card.

I told him not to cancel the card and that I would do it in the morning instead. I locked the card so I can buy things online if needed before I can ask for it to be canceled.
It is lost, but it is somewhere in my home so locking it and waiting for a new card is ok..... WHAT IS NOT OK IS DECEPTION !!!!!!!