"You can't complain about the service because there isn't any!"

You can't complain about the service because there isn't any!
So far we have been on the phone waiting in excess of three hours over a 2 day period waiting to get help after our account was blocked. UBank is affiliated with National Australia Bank so we spoke with them in the hope of getting our account fixed after it was blocked. The NAB said they couldn't help us. During this time, you are forced to listen to the most repetitive and annoying wait "music".

This is the most disgraceful and useless bank in Australia. Closed my account with no prior notice whatsoever! Cant login to the app, cant use the debit card and cant access MY money. These guys have a MASSIVE lawsuit coming their way and deserve to be shut down for the horrible experience they've given. I am not alone in this. Check all their latest reviews. What a JOKE!

1 hour on the customer service line and still no answer! 86 400 is gone trash after they begun migrating to Ubank

Great bank if you never want to be able to access your money

"Lovely website but pity about the lack…"

Lovely website but pity about the lack of any service if you want towithdraw money quickly by a temporary increase in your daily transfer limit. Apparently impossible to do, despite what it says on the Ubank Web site (the computer says no) . Spent many waiting hours lisening to Muzak trying to perform this seemingly impossible task. Overall a frustrating experience which I hope never have to repeat.

"Ubank is horrendous"

I have been with Ubank for 13 years. They were always great. Until they merged. They have made a new app and website and I have still not been able to log in. And the wait time to call for support is over 2 hrs. And they did not help me access my account. I am locked out and can't access my account. This bank is officially completely frustrating and horrible. Don't bank with Ubank. Find someone else.

"On two occasions I've had to ring"

On two occasions I've had to ring. First call I was on hold for one hour and ten minutes. This current call I'm on hold for 58 minutes without speaking to anyone.

"Hopeless Customer Service"

I have been calling every week from May 19-June 13. They locked my account because of password attempts. I am currently overseas and cannot receive code because I do not have my aussie number anymore. I rang them 4 times already and spent €120 and nothing happened. Spoke to 4 representatives and all were saying due to IT issues that I cannot receive email for my temporary password. The last call they put me on hold to connect to the manager, 30 minutes on hold and no answer. It is so frustrating that you cannot access your own money. The customer service is hopeless. Never been disappointed with a bank, only with Ubank. Hope you can do something. I spent €120 for nothing. This is unacceptable.