"Ubank claim Free charge ATM withdraw"

Ubank claim Free charge ATM withdraw, But I withdraw some cash in Bendigo bank branch ATM, they charged me $2.5, I called Ubank, they said only big4 are free charge, this doesn't match what Ubank said on their website.

"Account locked while overseas"

Note: Review is subject to change once i get help!

I have been overseas for a while now and other than my UBank i dont have any access to my funds, they locked my account for what they call "Regulation Check" and i have submitted my documents and now waiting for their reply, luckily my cousin accepted me at his place until my bank account gets unlocked.

UBank please reinstate my account asap because i dont have any access to my money currently.

Reference #071001538

"Terrible customer service always on…"

Terrible customer service always on hold no one can ever help you, staff working from home, some sound like out walking their dogs, you send 20 emails and call 20 times and never get anywhere. We're great when signed up 15 years ago now beyond useless. Would give less than 1 star if possible.AVOID AVOID AVOID

"Locked out of acc for days"

Been with them when they were 86400 and have always been very happy with there service.
However for the 2nd time in as many months iv been locked out of my acc no way of accessing my own money.

"Bad bank no happy with this bank"

no happy with this bank the treat costumer bad after been with them many years shame on you ubank and national bank

"Ubank bank will send money from your account to other people without notifying you or getting your consent and then totally ignore you"

Ubank bank will send money from your account to other people without notifying you or getting your consent and then totally ignore you


This bank will withdraw money from your account and then totally ignore your enquiries.
A mis payment from someone was made into my account.

I followed the person's instructions and sent the exact amount back to the account they requested.

However, days later, ubank without contacting me first or without checking if I had refunded the payment myself sent the person the amount AGAIN.

Ubank ignored every single one of my followups over the next month, just issuing a useless case number they never replied to.

Scammers. Avoid.

"I complained them that I got scammed"

I complained them that I got scammed. No investigations was done from them. And after 60 days I was told that they can't recover my funds.

"ubank (NAB) can't be trusted"

ubank (NAB) offers interest on their savings account, currently 5% per annum if certain criteria are meet. The following is taken directly from ubank (NAB) website:
“All you need to do is have a Spend account and deposit $200+ per month into any Spend or Save accounts (not including internal transfers) to get the bonus interest rate. Easy.”
In my situation, my account with ubank (NAB) has been open for at least the last 6 months and each month I have meet the bonus deposit criteria and received the bonus interest accordingly.
However, July 2023 has been different, and I only received the very small base rate on August 1st for the month of July. This was wrong to me, because for the whole month of July, the ubank app transaction list recorded the required deposit on July 1st 2023. To make matters worse, the ubank app displayed the following message as soon as I a made the required deposit and the message remained there for the remainder of July 2023: Nice! You've activated your 5.00% p.a. bonus interest rate for this month ✅
On the August 1st 2023 I called the ubank (NAB) customer service line to raise my concern. After explaining the situation to the unempathetic customer service person, she went away and came back and told me I was not eligible because: “You made the payment not long after midnight Sydney time on July 1st 2023 and we go off South Australian time”. I have since found out that South Australia is 30 minutes behind Sydney, making my deposit on the back end of their system being recorded at some time between 11:30 pm and midnight on June 30th 2023. Disturbed by ubank’s (NAB) response and how unethical this banks behaviour is, I immediately lodged a complaint with the bank and also submitted a complaint to the Financial Complaints Authority.

"Criminals in broad daylight"

Please just avoid. I'm exhausted from this bank.
They have my money on hold and won't do anything about it, instead, they are making me wait over 30 days for money they have stolen from me :)

Having to take this up with the financial ombudsman.

"I am stranded in a foreign country…"

I am stranded in a foreign country after having my phone stolen with no access to my online banking to transfer funds to pay for accommodation or move forward. I have been in email contact for days with urgency requesting a call back and have had no luck. It’s a frightening situation to be in. Seriously disappointed.