"Dismal service and poor performance"

For a major four subsidiary the level of performance and service is very poor. The current transition communication for old UBank customers is poorly worded and executed. Simple steps and explanations are missing. It has the feel of a company that just doesn't care. Never strong performers they have sunk to even lower levels of service. I only have a few dollars in the account and only had money there when they offered good rates. AVOID.

"Customer service named Ben is the worst…"

Customer service named Ben is the worst person to deal with. Dosnt listen or understands customers frustration. It took speaking to 4 different people and half a day to get through. Ubank is not worth the stress. I have stopped using their card and will not take another homeloan out with ubank.. all because of ben which i assume os in the sydney office. AVOID UBANK THEY ARE GOING BROKE. THEY WILL FREEZE YOUR MONEY

"Customer service Ben from Ubank Sydney…"

Customer service Ben from Ubank Sydney didnt help at all and caused more stress and waste of money. When you need to get in contact with ubank good luck. Staff have no idea and you find yourself explain your problem to 4 different people and waste half your day. Ubank dont listen or contact you back. Dont waste your time with these fools. Good on you Ben just lost a long term customer.

"Unreliable"

The update to the new Ubank was terrible! I got a text message 5 months after they sent the new cards. Straight after the text our cards no longer work and my account details will no longer work. So have to wait for my pay to be redirected, my bills are unpaid because the direct debits didn't work and the updated card/online 'experience' look very cheap and not user friendly. I'll be leaving this bank. Do not recommend.

"Ignorant receptionist and changing formats"

I phoned up Ubank to get a current statement on the 133080 because the new format doesn't allow you to see your balance before and after transaction there is no tracking available in real time, to get a statement you have to wait till the end of the month... it's totally and utterly ridiculous ???

I spoke to this person and outlined the above mentioned if i can get a current running balance with transactions like the old format

Well get this she got me to reopen a new account, thinking that i would have the old format well i end up with the current nonsense i explained to this person this exercise was a total waste of time no different to what it was ?
So i learnt that everybody that requires TO SEE THEIR CURRENT RUNNING BALANCE BEFORE AND AFTER TRANSACTIONS HAS TO PHONE AND HAVE IT EMAILED TO THEM UNLESS YOUR PREPARED TO WAIT TILL THE END OF THE MONTH HOW TIME CONSUMMING FOR SOMETHING THAT ALWAYS HAS BEEN THE NORM

Furthermore the ignorant person hung up on me when i picked out that she wasted my time for nothing making reopen a new account ???

"Criminal and rubbish bank"

Criminal and rubbish bank, customer service can barely fix the most basic issues. Been 5days without access to my money and only reason i can live is because of a credit card from another country. Theyr criminals in the way they offer no access to your account.

"Don't use Ubank, disrupting every customer"

Do not use UBANK. They are changing every customer Acc No and BSB and taking away functionality such as sweeps between accounts and increasing fees.
Their communication around this change has been disastrous eg first happen over Christmas, then cancelled, now will happen when it happens - they will text you need to scramble to pick up the pieces!
Their customer help line has imploded to multiple hours wait with customers scrabbling to even get access to their money.
They have no recognition of the large amount of work it inflicts on customers moving all their direct debits and credits etc.
DO NOT USE THIS BANK no concept of customer service

"I love this bank"

I love this bank. I've been a customer for many years and the latest move from their old ubank layout to the current has been great.

"No way to contact UBank re a lost card"

I like online banking so I setup this app. I have no uBank or NAB accounts. My debit card did not arrive at setup ie Augusrt 2022. I send an email without reply. Some months later it still has not arrived. I have locked it in app and have tried to date for a replacement without success and without any ubank person contacting me. I have sent emails without reply. I tried the call number x2: 1.5-2h wait time, so I left a message for call back as prompted but no response. I lately found their customer feedback email and sent my request again. An auto reply came stating that they will contact me in 3 days. I'm waiting without high expectations. Given that this is now a problem over several months with several attempts to contacxt the bank, I feel happy to post this review today even If I receive a response this week.

"So so so so bad."

This bank is so bad, it should be illegal to be this bad.
You'd be better off just throwing your money in the bin.