"Hopelessly negligent "

UBank allowed a criminal who had stolen my identity to open bank accounts in my name by only requiring my stolen Medicare number. I only found out because UBank sent me a Visa Debit card to authorise. Their method of checking ID was grossly faulty! They will not admit negligence which made me a victim of fraud. They drag out the dispute with rubbish generic statements. If this is how they open accounts how many more fraudulent accounts are opened causing other innocent people to become victims of Fraud by criminals using stolen ID?

"refreshingly honest"

easy to use, one of rare banks that is honest. you deposit $200 in bonus saver & get paid next month. most other banks make you wait 2 months or have duplicit conditions.

"DONT SIGN UP WITH NO PHOTO ID."

Anyone with no photo ID stay AWAY. Do not fall for the easy Medicare card sign up. When I signed up it was 86400. Now I can't access my account until I have a physical copy of my photo ID. They won't stop my payID and money has been getting sent there. It's so frustrating knowing ANYONE over 18 can use ONLY a Medicare card but NOW my Medicare card, pension card, bank card, a photo of my proof of age card, bill in my name, a script and screenshots of my Centrelink account aren't good enough.

"Never had a problem with uBank"

Never had a problem with uBank. After reading the negative reviews here, the first thing I noticed was the serious lack of factual descriptions of the exact issues. Sure, one gets pissed off with long wait times on the phone, but then, that's reality these days.

My experience with whingers on here is the same as elsewhere - they only give you their side of the story which usually means at least 50% of the facts are omitted.

As for those people being scammed, the first and golden rule is always call the bank about any suss issues on their main number, not some private mobile number, and check your facts. I've never been scammed yet

I like uBank.

"Do NOT bank with this organisation…"

Do NOT bank with this organisation under any circumstances. My mother was in palliative care in a private hospital, she had a substantial sum sitting in this account for her funeral wake etc. my son was financial power of attorney sent them the documents after he attempted to transfer as we knew she was fading. On the day she died, he called them they insisted she spoke to I deny herself and give him permission to speak on her behalf. She was in agony and breathless continually she was forced to talk even after identification. This disgusting saga went on for days prior to her death. This bank are financial predators that have outrageous policies in place to benefit the bank NOT the customer. The distress they have caused us is disgusting and the distress they caused my mother prior to death is unforgivable. All legal documents were provided to them prior, they have no excuse. Please do not invest nor bank with UVank.

"A “ubank fraud team” has just defrauded $17K from me"

I would give 0 stars and get as far away as possible from this bank as possible. I have just been defrauded of $17K by someone pretending to be from the ubank fraud team. Ubank’s team claims they would never call me and would only email me but at the same time their text message generated by a 0499 number about a REAL fraudulent activity says “we will call you shortly to discuss this fraudulent activity”. It is hard to tell what and who is really from ubank as the fraudulent phone call I received was from a no caller ID.

Currently, Ubank says “there is no guarantee we can recover this money” and when I said this is a criminal activity, the ubank representative SIGHED and said that “if I am unsatisfied with the outcome of their investigation then there are other options they will put forth in their report”. They did not offer the time frame automatically, and instead I had to ask, to which I am told “up to 120 days”. So, you are saying I should think about making a police report after up to 120 days of you not recovering my money?
I have filed a cybercrime police report immediately on the day, regardless of what the ubank representative “recommends”.

I have done a search and news articles dating back from a year ago in Jan 2023 describe victims of Ubank fraud losing tens of thousands of life savings and paychecks. It is unbelievable that Ubank and NAB is allowing this to happen for OVER A YEAR while taking everyday folk’s hard earned money, and is pretty much saying we will try our best but we can’t get your money back — which also gives them no incentive to try their best if we are paying for their lack of security and action on cracking down on this.

I want to call for the leadership team at Ubank and NAB to be removed and replaced by people who are capable of stopping these frauds that have been ongoing for years and actually CARE about their customers, and compensating their customers rightfully. Not only that, there should be a senate/parliamentary hearing on their mismanagement.

"Ubank supports scammers"

I was scammed on an online purchase which I paid via a direct deposit. Since I and the scammer both had ubank accounts I thought it would be straight forward to report the scammer and get my funds returned. After giving all the details and waiting more than a week Ubank advised me the scammer has not agreed to return the funds. Seriously!

"No effort to solve problems"

I recently tried out Ubank and have to say my experience was rather disappointing. A problem cropped up within a month, admittedly it was my mistake, but it was due to me being a new customer and not being familiar with their rules. Ubank had $10,000 of my money for a whole month, they used it to make more money, but did not give me my cut (i.e. interest). I talked to them about the problem, what was disappointing was the lack of effort to strive for a happy customer. They weren't interested in a compromise or a good will gesture. I ended up closing my account and moving to another bank. They pretty much preferred to kill the goose rather than get golden eggs over the long run. For most people they will probably be OK, just as long as you don't make any mistakes, and don't expect too much consideration for unexpected circumstances.

"They've locked my 80 year old mum's…"

They've locked my 80 year old mum's account with no explanation why. She's unable to transfer her 200 dollars per month to get her bonus interest. When we called they apologised but have now blocked her from moving money in and out. She was told she would get a response in 4 hours from an internal team. Three days later, no communication and account completely blocked. All transfers where from her cba account and have obviously nothing to do with fraud. Extremely stressful. Very DISHONEST and DECEPTIVE bank and staff. She's now missed her bonus interest for 3 months. A complete waste of time for her and still unresolved. VERY VERY STRESSFUL. I see the other negative comments here and I know exactly what they've gone through.

"I can’t believe this bank 12 WEEKS they…"

I can’t believe this bank 12 WEEKS they have locked it forMy account has been locked coming onto 12 weeks now and the amount of times I’ve been told it’s been escalated. They unlocked it 8 weeks ago for an hour to lock it again and say this ‘internal team’ is reviewing it crap. Never use this bank. I’ve sent all my id through I’ve done everything asked they send a message on Thursday saying it was unlocked just for it to be locked like it was never unlocked. Like some sick joke I’ve asked for hardship payment and emergency funds no response emails ignored they have caused me to become homeless and I’ve told them about my mental health the issues they are causing and yet they don’t care if I am depressed etc… they have made me had terrible thought I’ve struggled long enough and they still won’t GIVE ME MY MONEY!!!!