"Good price and service"

MacBuy offered the best price for my iMac, DPD picked it up when they were supposed to and within the time specified, the money was in my account. What's not to like!

"Great service, great price"

Great quote, and most importantly they honoured it. Great service, would recommend.

"100% recommend them and would use them again in a heartbeat"

They were an absolute delight to deal with. They offered the best price from the trade-in/buy-back companies I considered. Customer service was very responsive throughout, letting me know when they had received my product and when I could expect to be paid. I received the full amount quoted. Would use them again in a heartbeat!

"MacBuyBack was an absolute delight..."

MacBuyBack was an absolute delight to deal with. Every communication was timely, clear, and concise. Their fast response time and regular updates kept me in the loop every step of the way.

The process was incredibly seamless. As soon as I agreed to the deal, they promptly sent through a shipping label along with simple, yet detailed instructions on how to prepare my device for shipping.

What impressed me most was the punctuality MacBuyBack adhered to. Every deadline was met promptly. From the initial quote to the final payout, they delivered as promised without any hassle.

The cherry on top was receiving the full amount promised. No last-minute deductions or unexpected changes – just an honest and fair transaction.

I wholeheartedly recommend MacBuyBack to anyone in need of their services. You'll be hard-pressed to find a company with such commitment to customer satisfaction. Kudos to the MacBuyBack team, you've got a repeat customer in me.

"Excellent service and really helpful…"

Excellent service and really helpful communication.

"MacBuyback always pay top prices."

MacBuyback always pay top prices for Apple devices. They are also quick to take phone calls with any queries. Would use them again.

"100% recommended"

Great people to deal with, friendly and helpful; great price paid for my old iMac, all deadlines kept and no fuss or bother. I would use them again and recommend them wholeheartedly (no relation or connection whatsoever - I picked them because of their Trustpilot score)

"5 star trade in"

Having checked the reviews, I sent my Mac off as this was by far the best offer. After a week I received the full amount quoted. An advantage of MacBuyBack being a smaller operation is you can reach a real person easily.

"Exceptional service"

The process of selling to MacBuyBack worked precisely as the company promised.

On a Tuesday this company quoted a price based on my assessment of my 2019 iMac's being in good condition (it was the best price that I found during my research into various companies, as it happens). I accepted their quotation, they sent a label for the box and arranged the very speedy collection three days later that I had requested (Friday), let me know on Monday that it had arrived at their depot, said that their engineers would assess the computer and that I would get a report at the end of five working days, and sent an email on the following Monday confirming that the engineers had done their work and that the sum they had offered should now be in my bank account. I looked and it was.

One other company I contacted for a quotation promised a quick emailed response, but it never came (I trawled through Spam folders as instructed - nothing was there). One or two companies quoted a significantly lower figure.

I sent my iMac to MacBuyBack in its original box, and you must send the mouse and the keyboard and the power cable - this is mentioned in the detailed instruction, but not, I think, on the page which quotes a price. The website advises on how to obtain appropriate packaging if you don't have the box you bought it in. I suppose that things may go wrong if you don't pack a computer securely, or if you assess it as in good condition and the engineers find faults. My experience, anyway, was fantastic.

One sends away an iMac with some trepidation - what is this company in Cheshire? Is it any good? Will it try to scam me? I was encouraged by Trustpilot reviews and can report that the service provided by MacBuyBack was exceptionally good. I would certainly recommend them. The whole process, from the order being submitted to the payment reaching my bank account, took fourteen days, which could hardly be bettered for a remote service like this.

The timeline the company promised was followed exactly. I had one query, at the start, about how quickly the DPD collection might be arranged, and the telephone was answered by one of the engineers (the agent whose number I had dialled was having a lunch break) and he answered my question reassuringly and, it turned out, accurately. So it's a very professional, efficient service, but also usefully personal - you make a call and someone answers and helps.

They kindly send a complimentary £50 voucher to help with buying a replacement Mac from them. Irritatingly I had bought my replacement before deciding how to dispose of my old one. That was a tactical blunder. I hope that you won't be as silly as I was.

"Avoid"

Terrible customer service experience. Ended up cancelling my order and took my business elsewhere.