"Slow to refund"

Cancelled our booked tour well within cancellation period and in line with the operator’s (RealNZ) policy, as stated on Backpacers deals maim web page.Despite RealNZ refunding Backpacker Deals, they initially refused a refund, citing small print T&C’s . Only after intervention from RealNZ and New Zealand Travel Tips was a refund given. Would recommend dealing direct with tour operators and not a 3rd Party, as the former are more flexible on refunds.

"Duncan has been the best operator that…"

Duncan has been the best operator that we could ever had. He has always take attention about us, and has been super care about everything, telling us what to do and manage the better way possible on everything. Also, we had some trouble for the cairns weather and he has help a lot!

"Professionalism of Customer Support"

I contacted Backpacker deals via chat and worked with Katie from customer support. She was extremely helpful and prompt in her responses. She was able to offer suggestions for getting the best price on a number of of tours were are looking to book when we are in New Zealand. Great customer service.

"Absolutely The Best Customer Service!"

We booked a van on backpacker deals and we could not be happier with their customer service, we spoke with DQ who provided us with exactly everything that we needed, answered super fast and made us feel confident about what we were paying for! Without DQ we would’ve ended up with a lot less for a lot more money!

"Katie is 👍"

Backpacker deals and especially Katie is always doing great job in supporting you, every hour of the day..

"Recommended - Easy to deal with, good communication."

Recommended. Tharis was great to deal with, prompt responses, clear and concise responses, called back when promised.

"Customer service is fab "

I spoke to Dave Y who listened to what I wanted to experience. They then gave some great info on what trips Backpacker Deals has on offer, and suggested a particular trip.
It was not available on the day that I needed but Dave was able to work some magic and make it available.

I can't recommend BackPacker Deals enough, and a huge thank you to Dave Y!! :)

"Great customer service"

Katie was really helpful as I tried to book an experience with a discount code. Very helpful and accommodating and answered all my questions!

"Great costumer service!"

Great costumer service! Especially from Jessye

"Chloe from customer service was…"

Chloe from customer service was amazing! She gave me awesome recommendations which helped me decide on what to book!