"my last review wasn't answered or…"

my last review wasn't answered or acknowledged poor service all round and could sway my view on purchasing another Volvo

"First class service"

First class service
Thank you Cheryl Hirst

"Good all round service"

Good all round service. Knowledgeable staff.

"Very disappointed with the level of Customer Care at Paul Rigby Volvo Birmingham."

My wife & I had previously purchased 6 cars from Paul Rigby Volvo Birmingham, with exceptional customer service & after sales from Patrick Ford & the team at both the Birmingham & Stourbridge dealerships.

Within the last few months I have on a number of separate occasions contacted the Birmingham dealership to enquire about changing my wife’s car.

Unfortunately on all occasions the dealership either failed to call me back, or once I had an initial discussion with the salesperson & asked for further information, received no follow up call or any further contact.

Thinking that the level of customer service had severely reduced since not having Patrick Ford to liaise with, my wife subsequently bought a new car from Mercedes, which could of actually been a 7th Volvo car from Paul Rigby Volvo.

It would be nice to see Paul Rigby Volvo return to its core value of customer care & attention which was clearly demonstrated previously to both my Wife & I.

Regards,

Mr & Mrs Whitehouse.

"Excellent service"

Excellent service, work carried out to a high standard. Kept informed of pricing and progress.

"Easy"

It was a pleasant experience. Ashley made it so easy.

"Good firm"

Happy purchase of XC 90

"Paul Rigby isn't the closest Volvo…"

Paul Rigby isn't the closest Volvo garage to me but they do give the best service. Car collection and drop off is always on time and courteous (Steve is always friendly and professional). Would highly recommend.

"Fantastic facilities"

Fantastic facilities, friendly staff and a lovely warm drink while you wait

"Service and mot for my XC60"

I took my car XC60 for its 4th year service and mot.
The car was ready on time .
The service team went above and beyond to help with a brake problem ,
5 star service with a 5star team would recommend them 100%