"I booked my car for error in engine…"

I booked my car for error in engine diagnostic at Paul rigby erdington recently. I was completely satisfied with excellent service and professionalism they demonstrated in sorting my vehicle. I like to thank Gemma at service desk being absolutely fantastic in providing first class service

"Have just purchased a MG HS from Paul…"

Have just purchased a MG HS from Paul Rigby MG Erdington, from start to collection Shannice was really excellent, any questions we asked was answered nothing was to much trouble. The other staff were also friendly and polite

"Had my V90 serviced by the Birmingham…"

Had my V90 serviced by the Birmingham branch.
Booked online which was really easy, picked up car as requested. Service completed and car dropped back - only slight downside was delayed drop off and was to my work address so had to hang around

"Great service from Stacey at MG…"

Great service from Stacey at MG Redditch. From a test drive of MG4 at short notice and ultimately ordering the car, the experience has been positive.

"Went in today to see if I could test drive MG4"

Went in today to see if I could test drive the MG4. We had great customer service. Staff were very welcoming and friendly. They managed to accommodate me and my family with a same day test drive. Staff knew the spec and were able to tell us comparisons of MG4 Trophy/SE. Overall 10/0.

"Confidence inspiring"

From easy parking to being greeted with a smile and positivity, Paul Rigby volvo stourbridge is the place for me. Happy staff and a can do attitude goes a long way, and the service team show a thorough knowledge of the product which leads to customer confidence.
Great coffee and buiscits as well.

"Just bought my first Volvo"

Just bought my first Volvo, from Paul Rigby Volvo Stourbridge. Excellent service and a special shout out to Sam for getting everything sorted and making the experience an enjoyable one. Thank you, Keep up the good work.
Glenn

"Usual excellent service car returned…"

Usual excellent service car returned very clean especially the wheels.
Battery in key fob changed and charged but as part of service plan so didn’t actually pay.
Only disappointing aspect wasn’t given a copy invoice for my service records. Had to be firm about needing it. It shows all the parts fitted and is a comfort. I accept all the info is held on the Volvo central computer.

"Yet another fantastic experience using…"

Yet another fantastic experience using Paul Rigby Stourbridge. My Car was booked in for service and MOT. The team gave me confidence and excellent value for money. from drop off to pick up. Lynda and Katie could not do enough for me. Well worth using this main dealer Thank You also to the sales team. I looked at a used car whilst on site. Trevor in sale was very helpful and gave me some valuable advice. Although the car I was looking at , was not for me. He took time to explain some details and has promised to look out for the model I am looking for. You wont be making an error if going to this Volvo dealership... Excellent

"Shiny Suit Car Sales - more about money than the customer experience"

Sales person was great when getting us to part with our money but was rude and accused me of lying when I queried the trade in value and that he had said the price we agreed would be the price we would pay once the car turned up months later - even though he checked his e-mail and he had said exactly that.
We were left to sort out our car insurance as they had sent the wrong VRM and didn't offer any add on products which is a shame as I would have purchased a service plan.
The sales person didnt even have the decency to do a proper handover letting a product specialist show us the car 'quickly' and then we drove off like we had just parted with a few quid at Morrisons not a substantial amount of money on a 'premium' car - if Paul Rigby want to compete with Mercedes and BMW which we have always had in the past then they need to up their game as this was second hand shiny suit car sales, and that's being generous.
The Sales Manager Dan Rigby didn't even have the courtesy to respond to my complaint by phone or even e-mail which is shocking given his family name is on the outside of the dealership. If I could hand back the car and go and buy a Mercedes I would out of principle as they don't deserve to have my money the way we have been treated - if you want a Volvo go and purchase elsewhere