"Great communications!"

I have just taken delivery of my new Volvo and love it. Sam Read, who handled the sale, was very patient and thorough at all times. His calm manner took much of the stress out of the situation his excellent communication skills ensured that I knew what was happening all the way through the process. All the other staff we came across were also couteous and helpful.

"Excellent service"

Excellent service from sam the salesman, top class dealership
Great man to deal with

"Excellent"

Purchased a vehicle off Sam- excellent service.

"Excellent service from Sam at Paul…"

Excellent service from Sam at Paul Rigby Stourbridge, Communication and assistance were paramount throughout the whole buying process, the showroom is warm, friendly and welcoming, I would definitely recommend.

"Excellent service from Qashem Miah"

Excellent service from Qashem Miah who sorted out the key on our XC 60. Qashem is very polite, friendly and eager to help. Without doubt we will buy our next Volvo from Quashem who will hopefully always be our point of contact as he is simply brilliant. Many thanks

"The manager lady was so rude and sold…"

The manager lady was so rude and sold me a car made me drive with no insurance no after care cars has minor problems but they say can't book it in till next year so disappointing never had this problem with Birmingham Volvo stay a way not professional at all would give it 0 stars if I can I don't want this car any more send a letter head to Volvo Head office

"Great job Sam"

I have just traded in my XC40 for a new XC60 and the whole sales process was very professionally conducted by Sam. No fuss, just a straightforward deal that satisfied both parties….I hope, and the handover day was equally as proficient. Great job and thank you Sam.

"No courtesy"

Everything ok until they got my money and I left in my new car. Next day I found out the Volvo insurance they said was in place, actually wasn’t. I had driven my new car home without insurance. There was no apology and the courtesy phone call, to see how things are, has never come 3 months later.

"Good all round experience."

Paul Rigby has always given us excellent service.
We have used this dealership for the last 3 years and have always received good service.
Friendly and very attentive staff, make for a good all round experience.

"Dreadful place"

Dreadful place, managers never called back when they said they would, then had the bare faced cheek and afrantry to shout and dictate to me down the telephone. When i'm spending 75k on a new vehicle is a phone call back to much to ask? clearly when they have your money they don't care, Moral Hamedian from sales is just down right rude and quite possibly the most vulgar human being I have had to deal with.
Cancelled my order & bought elsewhere!
Avoid at all costs!!!