"Paul Rigby Volvo Stourbridge Outstanding "

My Review is in regards Paul Rigby Stourbridge
Think it’s time to write a review so, let’s start with the Negative things……
There are none.
So this will be my third new car from them.
This one is a 2024 XC40.
So let’s start with the staff they are fantastic, from the ladies on Reception to the Service Department and to the Sales.
I have been a customer for some 9 years and you get treated like a new customer however long you have been.
Anyone can sell a car but it’s how you deal with things afterwards and Paul Rigby Stourbridge are without a doubt the best I have ever seen.
From going in, choosing my car, being kept up to date and then receiving my new Volvo.
They know exactly what you need and know how to ensure your complete satisfaction.
Now the car, wow what can I say 100 % over the moon I am learning more each day about it.
I tow a caravan and it pulls with ease.
I drove from Devon with the Cruse control on at 70 mph and I was getting 49.3 mph. Not bad.
This BTW was with out the caravan.
I think you would not be disappointed I am a Mobility Driver and I would recommend and I hope this helps

"Review of Volvo Service - Water Pump Replacement & ERAD Failure"

I am sharing my frustrating experience with Volvo Paul Rigby Birmingham Erdington regarding the repair work on my Volvo XC90. My experience has been marked by significant additional costs and unresolved issues, and I want to ensure others are aware of the potential pitfalls.

Background: I initially brought my vehicle to Volvo Paul Rigby Birmingham Erdington for a water pump repair, which was completed on July 3rd. Shortly thereafter, the ERAD (Electronic Roadside Assistance Device) system began to malfunction. Following this, I was informed that the ERAD needed replacing, and after completing this repair, I was invoiced approximately £3,200.

Key Issues:

Additional Problems Identified: After paying for the ERAD repair, I was informed that the issue was not fully resolved. The dealership then diagnosed an additional problem with the IEM (Integrated Electronic Module). They stated that the ERAD repair had not completely addressed the issue, and that the IEM now required replacement.

Cost of Additional Repair: I was given a quote for the IEM replacement amounting to over £3,700. This was presented as necessary to fix the unresolved issues, leading to even higher unexpected costs.

Incomplete Diagnosis: The initial diagnosis did not identify the IEM issue, which was only discovered after the ERAD repair. This lack of thorough initial diagnosis has caused considerable inconvenience and additional financial strain.

Additional Costs: Due to the ongoing delays and unresolved issues, I have been forced to hire a car, incurring further expenses. I plan to include these costs in my claim for reimbursement as part of seeking a fair resolution.

Steps Taken:

Request for Documentation: I have requested detailed diagnostic reports from before and after the water pump and ERAD repairs. I also seek clarification on the software updates performed on the IEM module and why the IEM issue was not identified initially.
Escalation: I have escalated the matter to Volvo corporate and filed a formal complaint with The Motor Ombudsman (UK) to seek a fair resolution.
Legal and Consumer Protection: If necessary, I am prepared to take legal action or seek alternative dispute resolution to address the dealership’s handling of the repairs and diagnostics.
Final Thoughts: My experience with Volvo Paul Rigby Birmingham Erdington has been highly disappointing and costly. The failure to diagnose the IEM issue initially and the subsequent demand for additional repairs have resulted in unnecessary expenses and inconvenience. I hope this review serves as a caution to others and prompts the dealership to improve their diagnostic processes and customer service. I will provide updates on this review as the situation progresses.

"5 Star Customer Service all the way…"

5 Star Customer Service all the way from everyone at Paul Rigby Volvo Birmingham.
Absolutely delighted to drive away in my first Volvo after being SO well looked after by all of the team. Huge shout-out to the lovely Sally, Rachel, Matt and Qash who pulled-out all the stops to ensure we were all superbly looked after (including our Pug pooches who loved all the fuss and treats). I would not hesitate recommending this dealership, all in all a fantastic experience!

"Excellent customer service"

Excellent customer service. I recently required work on a four year old vehicle that had fallen out of the manufacturer's warranty. I enquired if they would consider good will gesture considering the age of the vehicle. The repair was undertaken without any issues, minimal fuss and no cost to myself. Superb customer service.

"Premium prices"

Premium prices, certainly not premium service. Very disappointing customer service. Dropped my car off for a service/mot at 08:30 in the morning (pre-booked appointment) returned at 16:15 - not even started it. I rang at 15:30 to check if it was ready, and was told no one was available and they would call me - no one called. Picked my car up a day later and my key was covered in a sticky substance- absolutely caked in it. I would advise people to go elsewhere as they couldn't give a toss

"Words cannot express"

Went to collect my brand new C40 today and the service received was amazing I have never received such treatment before I was speechless when my excellent salesman Matt unveiled my car and presented to me in an exceptional manner I was given an indepth tutorial on the workings of the car by a lovely young lady whose name I cannot remember. She even synced my phone to the car I was treated like a VIP the only thing missing was the red carpet.
My volvo is awesome this is luxury at its best. Beautiful car. Lovely to drive. All other cars pale in comparison. I am now a volvo woman and the only place I will ever go is Paul Rigby Chester Road Erdington.
Thank you Matt and colleague for excellent service and presentation.
You are the one to beat. Thank you

"Excellent experience during my recent…"

Excellent experience during my recent Volvo purchase at Paul Rigby. Ismail the sales executive handling my purchase was excellent. Nothing was too much trouble and he kept me in updated throughout the whole process. He also arranged for a member of staff to sit in the car with me to explain all of the features which was great. It’s the first time I’ve had that.

"Fantastic service at Paul rigby MG"

Fantastic service at Paul rigby MG
Had my mobility car on 30 April could not fault any member off staff this is a company i would recommend to anyone and i shall have my next car from them

"Great service at Paul rigby"

Great service at Paul rigby, Richard from servicing is amazing and always happy to help, will definitely be purchasing another Volvo in the near future

"No Compassion "

have had 5 Volvos, used Paul Rigby for years. I got a Polestar, it broke on my birthday. They managed to book me in for Thursday . I got there at 8am as Katie the SM requested. The advisor said ‘are you waiting’ I said yes I’ll pop for my breakfast. Came back at 10:30 car had not moved. I asked if they could help get me home as my dog needed walking and son collecting from school. They refused, they made me get an Uber at £11, they said they could drop the car to me but I would need to run them back. I explained my partner is leaving me after 15 years and i just want some compassion as a long term customer. They didn’t apologise. I will never use them again, they have lost my business, my family and friends. Over £11 it takes 50 years to build a reputation and 5 minutes to ruin it. I’m open to an apology and I will remove this review. My heart is broken and they made it worse. James