"I applied for this broker"

I applied for this broker, I spoke with a consultant, Bret, who said he was a moving coordinator. I described to him my house and belonging not only in my home but my storage and my need to move from Michigan to Florida. He said he understood the space I needed and quoted me 500 cubic feet would be more than enough. Then he called back a week before moving and stated we should upgrade to 800 cubic feet, knowing what I described to him would not fit in the previous space and not this upgrade space. The initial cost was $1513 down payment (half of cost) then called for an additional $1,161 more to do an inventory they never did. When the driver arrived they said this would not fit, and the truck was too small that they were told to bring by Southern Guaranteed Movers. This was the space told to them by Bret who never scheduled an inventory. The actual movers charged me an additional $15,000, now the movers wanted $15,000 I had to shut down my bank accounts to recover money, and not be charged $1161 by the broker, Bret co., that wanted more money the day before the movers got there. The movers arrived early due to a snow storm or else we would never have known until the broker got all their money and disappeared. They no longer answer their phones and state I don’t have 24 hours to cancel a contract with them. They refuse to refund my money, even though I paid them and the movers all of their costs which I should not have been responsible for. They told me my storage would be $368 a month, now the storage company (blue ridge) is demanding $3000 a month($100 a day).

"This POS company is a middle man who…"

This POS company is a middle man who connects you with a shipping provider. They take their healthy cut by providing you an erroneous deal (cubic sq ft, etc) but when the actual movers arrive, the movers reviews your shipment and the ACTUAL storage needed, plus the ADDITIONAL packing items, which SOUTHERN GUARANTEE did not mention.
The victims are the consumers and the shipping company!

100% misleading tactics by Southern Guarantee.
Trust me and STAY AWAY from this company and call the movers directly.
I usually research companies thoroughly but they called so quick; GREG...with the silver tongue.

I truly feel violated by SOUTHERN GUARANTEE and wish they were on the BBB! I'm out of an additional $1300.00 and I'm Madd as heil!

Another thing, once they get your deposit via bank wire you can kiss it goodbye, hence why they won't accept credit cards cause it can be disputed.

Sam F.

"HOW TF IS THIS COMPANY STILL IN…"

HOW TF IS THIS COMPANY STILL IN BUSINESS!?

LIES LIES LIES!

Lie #1 communication…the guy said he gave me his direct line to contact him ….he did not it’s a ring central app that goes to Sharon…not JAMES!

Lie #2 carrier v broker ! I specifically asked if they were a carrier and they said yes!!! They are in fact brokers! Lies omg!

Lie #3 cost…my cost more than doubled!!! Once they had taken my NON REFUNDABLE deposit and the movers showed up. They intentionally left out half my inventory off the estimate …and when I asked them about this BEFORE I paid, he said it didn’t matter they only needed to list the largest items.

Lie #4 what’s included…the contract says very clearing that wrapping ALL furniture is included, idk why it even says that bc they wrapped it but they charged me for the shrink wrap, and labor ….the movers said that means TAPE is included….TAPE!!!!

I’m waiting patiently for the class action lawsuit…I’ll be the first to sign. They can not keep getting away with this!

"Delayed shipping by 30 days"

Delayed shipping by 30 days, Team was always creative with reasons like a todler came up with all the possible reasons about business days, having patience to wait for 2 months long once the shipping is scheduled. These are all scamsters trying to lock your luggage with them in warehouse and demand money.

My luggage was missing 1 box and tv stand glass was not delivered.

Customer care is awful., if you want to put your anxiety to test these people does it best.

"TERRIBLE COMPANY"

TERRIBLE COMPANY! They lie about how much it would cost, they lie about how much estimations they give you. They lie about being a carrier when in fact they are a broker!!!!! DO NOT MOVE WITH THEM! Greg, Shanaya, everyone I spoke to did not help whatsoever. I paid 3x than I was quoted!

"WISH I CAN GIVE NO STARS !!"

WISH I CAN GIVE NO STARS !!! THEY LIED ABOUT EVERYTHING!!!! STOLE MY MONEY & IM ON SOCIAL SECURITY & THEY CLEANED MY BANK ACCOUNT & NEVER SHOWED UP !!! HOW CAN THEY KEEP SCAMMING PEOPLE

"These guys are a nightmare"

Please take the time to read this review and know full well what you are getting yourself into with these guys; you will be very happy that you did because this is hugely important for anyone looking to move. DO NOT TAKE THIS LIGHTLY. Southern Guarantee moving “broker” is simply just that and nothing more. This is the single, only thing that they do with your move. They just find you any moving company that gives them the most profit margin for the estimate…regardless of how bad they are or are known to be. They find you just “someone” to move your stuff and then have zero things to do with you again after some other company comes by and handles all your stuff. You pay Sourthn Guarantee thousands for what you can do for yourself in a simple google search within minutes to find a decent moving company. And I guarantee that will turn out better for you. You need to understand that Southern Guarantee moving company is a total scam. You need to understand this fully and dont tell yourself otherwise because you liked the quote and sales pitch. They have zero role in your actual moving experience aside from sending a truck days late on arrival and many days late on drop off with zero updates ever. No one calls you or updates you on anything and you need to do all the work yourself, and this is the last thing you want to do or have time for when moving. They do not have a claims process for all the damages that WILL occur - the contract even says that they have no involvement with the claims process and that you need to contact the actual moving company and their insurance after that; despite the $50k that the sales guy at Southern Guarantee says they have to offer you in case anything bad happens. This is not true and you will be screwed. Everything is a lie with these guys and they point fingers at each other and the actual movers and ultimately the insurance claims 3rd party. They take LOTS of your time trolling you like they are trying to help but nothing gets anywhere after months of hoping. I will say again that they DO NOT KEEP YOU UPDATED with anything at all - you have to call to get any info that you want at any time even though they explicitly say they would be calling you throughout the move with updates, quality assurance, etc. They do zero of the things they say they are going to do when you initially call them, and they almost uncomfortably push to sell you their broking “service”. Their attitude changes toward you 180 degrees as soon as you send them the deposit and they lock you in with zero chance of a refund and no recourse - you pay via your bank account so that you cannot get a refund like with a card (this is why they do it). Their call/support center is just one guy in India who you cannot understand, literally, who hates his job along with yourself. You need to avoid this company for basically every reason that you can imagine. It is unreal this is an actual thing. There is a reason the company is only a couple years old and there are zero “reliable” ways to vet them on google, yelp etc. They dont even run their own yelp page! Look at it! All bad reviews and the business isn’t even claimed. Their “good” reviews on google and everywhere else are paid for by them and are done by recently created accounts with little history of reviewing anything else…they are paid bots…the good reviews and paid reviews! This company will shut down or be legally be forced to shut down soon, and they will pop up again later with a different name, same people only to continue preying on people. I was an idiot; I admit it. I didnt want to believe it. All the signs were there. Read this review again if you think the “good deal” and the sales pitch is worth the risk. Uprooting your life and having someone else move your stuff can be a bit traumatic, and if you want the worst imaginable experience then this is 100% the company for you. This is no joke. Read this review five more times if you still think its worth it. $4300 in damage done to my stuff and after waiting 6 months to get things resolved I receive a non negotiable check for $170 only because I was absolutely relentless and wasted dozens of hours trying. RUN AWAY PLEASE!

"SCAMMERS AND THIEVES!!!"

SCAMMERS AND THIEVES!!!! If I could give a negative review I absolutely would! DO NOT USE THIS COMPANY unless you like to be completely screwed over and lose your money. In July 2022, "Ben" at Southern Guarantee quoted me $7064 to move my 3 bdrm home from Boise to North Carolina. I repeatedly tried to give him measurements of things to ensure accuracy and a correct quote. He told me it would be fine and what he was putting in would leave me plenty of extra room. August...comes the day the moving people arrive. They then quote me over 12K to move my things! I told them not happening and told them I'd move myself for that price...which I ended up doing with Uhaul. Southern Guarantee then told me the $2326 I'd already paid them could go towards another move in a year. Fast forward to today. I moved the majority of the things myself cross country in a Uhaul for less than $6k including the gas but ran out of space for bringing a couch, recliner, coffee table and one double bed. I called Southern Guarantee to move what was left in my home now that Ive sold it so that I could use the amount I'd already paid them. Guess what....they informed me that even though I only had those four items that needed moved, I'd still owe them the difference of what they first quoted me....yeah...do the math....that's $4738. I can buy an entire new living room and bedroom set for that. I'm telling you.... DO NOT USE THIS COMPANY!!! THEY ARE A BUNCH OF SCAMMERS!!!

"Deceptive Company"

Deceptive Company: I should have read trust pilot before hiring. Everything you read is absolutely true. When you call for the price, they are nice and tell you everything you want to hear (they lied 100%) when the movers arrived, charge was 100% more then my original quote. Once you pay their deposit- you can never speak to your "agent" again, you get general CS team who reads canned responses.

Do not use this company.

"Moving Experience"

Most disorganized moving company!

We moved state to state and we were not updated on where the truck (our items were) what-so-ever! The only time I got updates is when I would call DAILY. They told us they drive 500 miles a day to make it to our desired delivery day/backup delivery day and neither day was met. They were delayed by TWO WEEKS and later we got our things from some guy (one I may add, no moving company like promised) who shared he was hired off of Craigslist (he saw a posting online) which we never gave permission for the company to post??!! How is that okay?

Although, we were very grateful for his help because it took him alone and my bf all day to unload and assemble our furniture. Most items were left in our garage because they couldn’t finish. My bf was upset he had to help and do a lot of heavy lifting which we did not pay and sign up for.

*My bf’s air fryer is destroyed. We will be fileing a claim for sure!!!!!!!

**May I add my pet was without a cage and all of our Christmas decor, trees, clothing, pots & pans, and many more for that two week period. We sat on the floor to eat and used an air mattress during that time. It was definitely very sad and disappointing not having any of our furniture for Christmas. I don’t like writing bad reviews but this was very disheartening experience that I wouldn’t wish upon anyone. Especially before the best time of the year!