"Stay Away from this Company!!!!!!"

They will contract a small unprofessional company like "WE pack Valines" that company is arrogant and rude. They will charge you almost double upon arrival , or threaten to cancel your delivery .They lost and broke half of my stuff. After contacting them via Email , I received a call from Mr.Anthony, explained the situation and was suppose to hear back from him. Never called back. We are gonna file a law suit.

"Stay away from this company"

Stay away from this company

These “5 stars” reviews are so fake and generic.

I went through few reviews and found out that all real people had the same issues I had.

The selling person was very nice and friendly. After this point, the experience went south.

When they arrived, right away they were trying to increase the estimate price on 55% the day I needed to move out, and after I refused they didn’t take half of my stuff. I needed to get rid of my mattress, Nice office chair, office table and figure out how to deliver 15 boxes to my destination.

No one answered me from the company carrier service phone. All you can do is just hope for the best. Please don’t choose this company for your own sake.

"LEARN FROM MY MISTAKE"

I COULD MAKE THIS REVIEW VERY LONG BUT I'LL GET TO THE POINT TO SAVE SOMEONE FROM THE MESS I'M DEALING WITH.
If you value your time, money, and belongings, PLEASE do not book with this company.
First of all, know that they are a broker and do not move the items themselves so you honestly have no idea or control over what company will pick up your items until the day they show up.
The salespeople are great at selling you a lie. I told Kayden the contents of my 1 BR. Whatever system they use to gauge the amount of space your stuff takes up is flawed! The company that actually picked up my items basically doubled the estimated cubic footage and I was paying them 40% more than what I was quoted. And this is after re-confirming my items the week of the move.
If they tell you a delivery date, they WILL NOT deliver on that day. I was told my items would be delivered on a day and even set up a time. 1 month later I finally got a call from an independent driver that picked up my things and told me he was hours away. After having to call the subcontracted company every week and them telling me my items had not been picked up yet. Horrible communication from the company.
Finally, my items arrived A MESS. You can see in the pictures that boxes are completely destroyed, vacuum seal bags busted, and the corners of my metal TV console and wooden bar stools are worn. Nothing marked fragile was handled with care and they sent a random man with a truck to drop my items off. I also have to go and clean and sort through a storage unit now due to their carelessness. I'm stressed just thinking about it.

I wish I'd used a pod or honestly even done a uhaul on my own. It would've been $2000 much better spent. PLEASE BEWARE and learn from my mistake.

"This company is a scam and unethical. Their business should be against the law"

I am sending this message because even if nothing comes of it, I hope no one ever has to go through the horrible experience that I had with your business.

1. The sales person, Chris, who convinced me to contract with your company said they would be available for questions and to assist through the process. This was a lie. After I paid the deposit, they did not answer or return any of my calls.

2. When I called customer service for help, you either did not answer or I talked to someone who did not address the issues I was having with the movers.

3. You contracted out to a company without informing me that you were not the actual movers. You sent people to my house who held my property until I paid over $1000 more than was agreed upon.

4. The mover who came said they worked for a company called Logistic Movers and that the money I paid you for a deposit did not count towards my price. If this was not true, you offered me no support when I called to ask about this.

4. The movers charged me $375 to crate my television without telling me and then my television was returned with only a blanket around it and completely cracked and broken.

5. My furniture was not reassembled upon return as promised in your contract and the screws to my bed are missing.

6. I did not receive any of the updates or phone calls that you promise regarding my delivery and the dates kept changing with no prior notification. At more than one point, I thought I had been scammed and my belongings had been stolen.

You promise a service that you don't deliver. Your customer service is Bahamian non-existent and the way you contract out to unethical businesses and leave the customer with no support is also unethical. I pray that no one has to go through the experience that I have had to go through with your company. It's just not right.

"DO NOT USE"

Unless you want to lose thousnads of dollars, DO NOT USE this company. This is NOT a moving company but just a broker that exists to collect a binding fee. They do not tell you that they will send your job to a moving company who will ignore the contract you signed with Southern Guarantee and charge you addl cubic feet, fuel, storage, and another fee they call service fee and ask for a tip after they have tripled the original estimate provided. Worse, it took over 30 days from my requested delivery date to receive my items. The moving company they sent the job to is called Speeding Moving that was unprofessional and rude. They also mentioned that they hate working with Southern Guarantee because they low ball estimates. Speeding Moving did not arrive to pick up during window stated. They arrived at the last possible hour--- 11 pm-- the day before we have to move out. They did not pick up everything on the inventory list per contract with Southern Guarantee and still charged me an additional $5000. Look elsewhere. DO NOT USE THESE COMPANIES!

"THIEVES AND LIARS- DO NOT HIRE"

I am an actual customer instead of the fake reviewers leaving all the great reviews. DO NOT TRUST THE POSITIVE REVIEWS FOR THIS COMPANY! I would give 0 stars if I could. This company touts itself to be a moving company but is actually a moving broker and hire third party movers that you do not get to contact or speak to until an hour or two before they arrive to take your things. They also hook you in initially with a low price moving estimate and when they call to confirm your move the week before, it doubles-triples in costs. I was originally quoted $2K for a one bedroom move that then turned into $4.6K upon speaking to someone from Southern the week before. They take the money out in ACH transactions, so forget trying to get any money you give them back or to have your bank try to fight to get it back for you.

They lie frequently about when you will receive updates and information. I was guaranteed to be called 48 hours ahead of the day the movers were going to show up to confirm the move date and time. They called me less than 24 hours before to let me know to expect the movers to call between 2-6P the following day; this was after a day spent on the phone with outsourced third world representatives who refused to connect me with someone in the actual Ft. Lauderdale office. The movers then called at 630P the next day to let me know they were going to arrive close to 8P. After several assurances from Southern that I could arrange a drop off of my things 1-2 days later, I was horrified to learn from the actual moving company that I would have to pay an additional $2K to guarantee a delivery date and that my things would actually be picked up and taken to a warehouse and stored there until they had a truck full enough to go to my location. I was told by the actual movers that this could take up to two weeks. Given that I had not received this information from Southern and was under the expectation that I would be getting my stuff within a day or two, I was not able to prepare for up to 2 weeks without the appropriate clothes to start my job or even have something to sleep on in my new home. I then elected to figure out another way to get my stuff to my new place. Obviously they did not refund my money. I am out $2.4K of my hard earned money to Southern, $5.5K to actual legitimate movers, and also all the time I spent trying to arrange something else. This was the most stressful move of my life (I have moved several times) and it is all because of Southern Guarantee. If you value your time, money, energy, and peace, STAY AWAY FROM THIS COMPANY.

"AWFUL EXPERIENCE"

AWFUL EXPERIENCE. Had a move scheduled for today and everything possible went wrong. Was initially quoted 2300 dollars for a 1 bedroom apartment move agreed to this several months ago. Quality assurance called the week before the move and recommended adding a little extra space bringing the total to 3000. Agreed to this to be safe. Day of the move twas scheduled for a specific time of 11-3 and the movers did not show. Eventually they called and quoted me 1000 above the the 3000 quoted earlier last week. Had to cancel because the rate became to high and get none of my deposit back. Completely scammed DO NOT USE THESE PEOPLE

"This company is a total bait and switch…"

This company is a total bait and switch scam. My daughter was moving home to Philadelphia from Kansas area so I tried to do some leg work to help her out. Spoke to Marie to start with giving her all items to be moved and price was around $1900 and Marie said movers would be in Philly in 3-5 days. Then a guy named Aaron from Southern called my daughter 3 days before move and after going over every item to be moved told her that cubic footage was more then what Marie estimated and cost now would be $3885 but he told my 24 yr old daughter that he was over estimating to be safe. When movers come on the day of her, of which she needed to be out of her current apartment, they open up moving truck and there is barely enough room for her couch and a few other things as they needed the rest of truck space for another customer. Movers then stated they where headed to Colorado and her stuff would not arrive in Philly at least 2 weeks. After her being very upset and not understanding why this guy Aaron would specifically call to go over each piece she needed moved and then saying to my daughter that he was over estimating that at last possible moment everything changed. She was between a rock and a hard place because of their lies and bait and switch tactics. Total cost was $6800 of my daughter’s hard earned money and that is with them forcing her to pay and extra $500 to get her stuff to
Philly in 3 days. Please do not trust this company, total farce and they are extremely and totally dishonest.

"SCAM!!"

SCAM!!! Underestimated our price by half. We could only move half our stuff or we would lose 1500$. Then when our items arrived our flat screen tv was busted, bed broken AND missing parts, and the dresser was broken. All the large items were broken. Horrible customer service. TOTAL SCAM

"Worse than a scam"

Worse than a scam. A scam at least wouldn't leave your stuff in an unknown location and completely ghost you. Garbage service. Took advantage of my elderly parents-in-law, arrived several days late to load, demanded $2000 more than the estimate, and their belongings have not arrived at the new location after more than a week. They will not return any attempts to contact. Absolute trash service. I hope they get sued and lose and are forced to dissolve as a company.