"Scam company"

Jordan quoted my daughter a total price of $2995.00 with a $1200.00 deposit second payment of$700.00 and another payment of$795.00 upon delivery. And when movers arrived they loaded up items and a motorcycle which they then informed her there was a special handling fee (first time hearing that). The second payment was to be $700.00 when stuffed picked up, but once items on the truck they wanted $2800.00 ,.I had to pay it cuz my daughter needed out of abusive relationship. They also stated $1200.00 upon delivery. That is $5500.00 far far from $2995.00 Also upon delivery cash only. Or money order. I have left several messages with Jordan with no response back. This company is fraudulent and took advantage of a young girl in a bad situation. Shame on them. Hopefully I can get a lawyer .

"I would give 0 stars if I could."

I would give 0 stars if I could.
We scheduled a move on a certain date and then without any notice, the date was changed. This happened 3 days before we were scheduled to move!
The supervisors were less than helpful and rude on the phone. They explained that they couldn’t refund us the $800 deposit even though they didn’t do anything for us but cause additional stress.
Our dispatcher was very misleading and said everything necessary to get us to sign the paperwork, making it seem as if they had our best interest in mind.
If you want an easy move, do yourself a favor and choose someone else! These people do not care about your time or money!
If you do choose to hire these people regardless of the multitude of negative reviews, make sure you read their contract very carefully. They aren’t scared to screw you over!

"I sought to do business with this…"

I sought to do business with this company in which lulled me into giving me the best deal on the market. Upon closer inspection, this is a non-binding estimate. This means when all is said and done, upon pickup they can add arbitrary charges. Upon shipping they can add arbitrary charges, upon delivery they can add arbitrary charges. All reviews state the actual movers are terrible, which I believe. The customer reps are very scummy, specifically Sam, who clearly has no remorse and much experience ripping people off. This is something you can tell in her voice, something I picked up when consulting with her before this company did any damage to me. I asked them to cancel this shipment within 10 hours of requesting it. They stated they will continue to charge my account and give me their useless credit, which they did. However, I got the last laugh because a simple call to the bank got me my money back from this scam company. So Sam, you are a vile worm and will die as unhappy as you sound. Good luck with that.

PS: They post many fake reviews everywhere to bump up their rating.

"Avoid at all costs!"

Like most others, I had a horrible experience. Southern is a contractor and contacted me to an incredibly horrible company called Carefree Movers, Inc.

My initial “binding” estimate was $1800. Final price after they siphoned what they could was double that. They were also late on pickup, several days late on delivery, and had several boxes/ items damaged, including my cat tree (which my cats loved). When calling the boss of the movers, I encountered the absolute worst customer service I’ve ever seen or heard of.

Do not use them!

"Crooks"

Do not go through Southern Guarantee to move - they are BROKERS, not the actual moving company! Contact a moving company DIRECTLY... this will save you a ton of money. The deposit you pay goes directly to the broker, NOT TOWARD YOUR MOVE. Also, there will be hidden costs... no matter how diligent you are in providing Southern Guarantee a true and accurate inventory. These companies don't communicate so if the moving company has different policies than Southern Guarantee, you have to abide by the moving company's policy... that's where the hidden fees come in. And Southern Guarantee DOES NOT disclose this. Oh they give vague reference in the fine print, but they are not communicative about ANYTHING when you are coordinating with their representatives. By the time you actually have an opportunity to read the estimate in its entirety, you are committed. They push you and tell you the "quote" they are giving you is only good for that moment. So you pay their deposit and think they are being up front about everything. They are not.
In addition, Southern Guarantee ONLY cares about the deposit you make at the beginning... after that they don't care whatsoever how complicated or expensive it gets because you either suck it up and pay or cancel the move and lose the deposit. I feel so sorry for people who have a very limited budget and get handed a bunch of extra costs with no recourse. The movers themselves were fine and are only doing their job... the real crook here is the broker... in this case Southern Guarantee. Finally - pay in cash!!! You will be charged a ridiculous fee to use a credit or debit card. Southern Guarantee will not tell you that... oh they will say you can pay with a credit card, but they won't mention the fees. Overall, this company is shady and unethical and just trying to make a buck.

"Similar situation as the rest"

Same situation as most of the other reviews. They upcharged a couple days before they showed up, then again when the contractors showed up. I had to get rid of a couple grand worth of stuff.

Late arrival, past 30 days. Broken items and lost boxes.

The customer service is bad. Southern Guarantee contracted it out and then if, and when, you have issues you will be on your own to talk to the people they contract it out to who hardly picked up the phone in our experience.

"They tried to scam me and my wife today…"

They tried to scam me and my wife today lol... Soon as they said they won't take our credit card that right there for us was a ⚠️🚩🚩🚩 because all they wanted was my bank account info dumb🤡 I mean as a consumer we should have the right and safety to use our credit card and not asks us savings account or checking 🤣 FBI IS COMING FOR YOU SCAMMING F🤬TARDS

""Binding" means nothing to them"

I was given a binding estimate of $3100 and on moving day the guys they sent immediately demanded an additional $1700 with no additions on my end.

Even if we took our 6 chair diningroom set, sectional and 3 tvs off the order they still wanted $1000 above the agreed price.

And after refusing to provide the service they agreed to at the price they agreed to they refused to return my deposit claiming i cancelled by refusing to sign a new contract.

Bad buiseness doesn't begin to describe them, they are in violation of federal law.

"Fraudulent Company"

If you are reading this and have been scammed by this company, please contact me at sms511 @ gmail.com. I am getting people together to sue this company. They are highly deceptive and will completely lie to you about the details/cost of your move, just to get your deposit. Then they contract out to a moving company who will charge you significantly more than what you have been quoted. They way that they get away with this is once you tell them the items that you have, they assign a certain number of cubic feet to your move, which most people don't pay attention to (I didn't) - but this number of cubic feet is not even close to the amount of space that your items will actually take up. So once they are loaded into the truck, your cost increases exponentially. I decreased my amount of items from what I had told them, and my moving costs went from a $4000 estimate to over $12,000! An honest company does not give you an estimate that is that out of range - a little bit off sure, but this is outright illegal! Once the moving company showed up and I discovered all of this, I had to be out of my apartment and office and was moving across states so I couldn't just make other plans. Plus this company already had my deposit and wouldn't refund it if I canceled. This is how they get you. They also lied about my things being driven directly to my new house. No, my things were sent to storage and later picked up and delivered, a week after I had gotten there. Which is fine if I had been told that upfront, but I was not. With all of the negative reviews out there, we have to be able to come together and hold this company accountable! The moving companies who work with them all know they do this, but because they benefit from the deception, they don't do anything about it. They should not be allowed to continue operating.

"So my husband and I found this company…"

So my husband and I found this company online, we were moving from Arizona to Florida and originally told 1 price and then when they showed up at our apartment they tried telling us we had to pay 5,000 right then and there and also told our stuff would arrive between 5-7 business days after picking up our stuff. They picked up our belongings Sept 26 and we arrived in florida on Sept 30. I have been calling the company several times trying to locate stuff and then was told 21 business days to receive my stuff. We've been in the state with a suitcase full of cloths and absolutely nothing else. This company is a complete scam and I recommend no one EVER USE THEM!! ALL they do is lie and take your money. Hopefully they will be shut down so they stop taking advantage of people. I didn't even want to leave 1 star but had no choice.