"Thanks Vianney!"

Vianney were really friendly and a great help getting me the information I needed.

"Problem fixed straight away."

Just had a situation where I needed customer support and Nina got back to me straight away and fixed the problem immediately. I was very pleasantly surprised because normally when you fill those contact forms in you don't hear from anyone for days. Thanks Nina!

"Quick to act and great communication"

Quick to act and great communication

"I recently used Interparcel to ship an…"

I recently used Interparcel to ship an industrial marine sewing machine from Perth WA to Hobart TAS and I was very happy with the service provided. Parcel was picked up as expected and delivered on time without any issues. I will definitely use Interparcel again.
Thanks from a happy customer.

"The most stressful courier experience…"

The most stressful courier experience ever. Contact is difficult with this organisation and impossible with the actual courier. If you need a reliable fast service think again

"Taina is very helpful "

Taina is very helpful

I just would like to ask interparcel to mention on the face of the quote options listing clearly “business to business” , “residential to residential” etc. because currently it is not clear and cause a waste of time to both the customer and your business

"Reliable and Efficient"

The information provided was accurate and the assistance provided by Esther in sorting the initial delay and monitoring progress was professional, timely and very much appreciated.

"My customer service experience with…"

My customer service experience with Interparcel was 4 stars.
However I was not informed that the 3kg box would require Customs clearance in Spain, and numerous documents were required for clearance. After sending the box, I left travelling overseas and getting the required documentation proved extremely difficult and delayed clearance by 10days and was extremely stressful.
If I'd know beforehand the whole process would have been easy and less stressful. I believe it was Interparcels responsibility to advise the requirements in advance

"excellent service"

excellent service

"Much easier than I assumed"

Clear, easy, fair price.