"Poor customer service "

So far I have had to do everything myself on your website so it is very difficult to say how you have done as I don't even have a delivery date yet.
Also when paying for the carpet you give an option for 2 person delivery to second floor. Then the order confirmation says first floor. So I tried to look on your website but the delivery link didn't work. I contacted you and was told delivery info is on your website, I did explain that the link wasn't working. I have now been told it's ground floor only. So I have given one star as I can't give zero stars and all of the conflicting information.

"Forever to deliver"

Forever to deliver, then lost the carpet but not the underlay. Now it's now late and still no sign of it.

"All good with ordering but not received…"

All good with ordering but not received yet therefore can’t fully coment

"The ability to track delivery is poor"

The ability to track delivery is poor, for example Amazon tells you the items history from being accepted to being processed. When expected date of delivery, date of dispatch and out for delivery

"£20 for a delivery that's taken longer…"

£20 for a delivery that's taken longer than a week! Seems abit of a money maker over cheaper products then blame their suppliers.

£20 postal should be next day!

"Quick and good delivery"

Quick and good delivery

"Carpet took forever to arrive there…"

Carpet took forever to arrive there were no updates on delivery times and they finally arrived at 7.30 pm with no apology.

"The carpet it self is great for the…"

The carpet it self is great for the price.
Was abit peeved with the delivery company you use.
I paid extra for 2 man instead of kerb side to have the 2 rolls taken upstairs yet they dumped it in the hall way, trying to claim they couldn’t get it up the stairs.

"Faulty carpet "

There was a delay in my carpet being delivered which resulted in me having to cancel fitters twice, had my carpet fitted today and there is a fault in the carpet which has a line running through all my carpet on my landing something I'm not happy at all with

"£900 carpet arrived half of it not…"

£900 carpet arrived half of it not wrapped up foot marks on it contacted the seller there was no denial of the way the carpet turned up I couldn’t believe there response they suggested I use soapy water to clean it as it was on the underneath will not be using this company again or recommending them they refunded £75 without me even being able to decline it.