"Wonderful customer service"

Wonderful customer service, I made an error with design and size so requested to cancel my order and requested a refund which was processed extremely quickly without any problems.

"Ordering was very easy,the…"

Ordering was very easy,the communication was fast and up to date.delivery was great a I got notified on the day of delivery

"Great company great customer service "

Great company. Was worried about a potential delivery date but I contacted them and it was resolved quickly by Gordin.

"Great communication"

Great communication, knew exactly when delivery was to be made. Very helpful in putting carpet into house. Friendly and efficient. Thank you.

"Very helpful on the phone and well…"

Very helpful on the phone and well worth the money and I will try and do the best price for you as I can would use again

"Great service I’ve ordered 2 samples…"

Great service I’ve ordered 2 samples now first one came really quick, prices are good too, definitely considering ordering from carpet warehouse

"Awful delivery"

After ordering I have no indication on delivery for around three days.
Then once I had an email giving me a window of three days later the following week.
I had to rearrange a few things because of a delay. But wasn't end of the world.

Delivery week came, still no update which day it would be . First expected delivery arrives. Still no update.
Sent an email , no reply.
Second day comes and at 6.30am and update through the SHOP app says delivery between 9am -11am.

Perfect, I arrange the fitter for the afternoon.

I received a text around 9am with possibly the worst grammar I've seen. I couldn't even understand it!

I rang the number only to be told there is a delay but they will be there around 12, again no problem.

12 comes and goes, I ring again to be told it will be 5pm.
I contact my fitted to tell him to come the following day as we close at 5pm.

5pm when I would normally close I stay back because I don't want the £30 fee for redelivery.
However I'm then told it will be 9pm delivery 🫣.

I wait till 9pm, 4 hours after I should have finished work.

It wasn't a great experience all round.
Price always about average for Vinyl but after paying £20 for delivery, that's the sore bit..

"Overall just as good as going to a shop and buy"

Was easy to order online and an extra 2 cm to play with. Also thanks to the markings underneath it was a great help to cut and lay down.

"Waited a week for a carpet"

Waited a week for a carpet, in the age of online shopping this is not really good, if the delivery had been 48 - 72 hours this would have been 5 stars

"Brilliant service"

Brilliant service, quick delivery, updated regularly, driver on time very helpful and polite. Great service, product great