"Felt cheated as price increased…"

Felt cheated as price increased suddenly at time of payment without any intimation that there is an increase in fare due to type of card used for payment. Unfair and unprofessional

"Airline informed me that my booking was…"

Airline informed me that my booking was made incorrectly and that there was no e-ticket associated with my booking. I tried to contact CheapTickets.sg but the only option was to receive a response within 5 working days as their hotline does not work. Had to rebook on a later flight at a much higher cost. Avoid this booking service.

They responded saying that they will contact me within 2 days. 5 days on and no reply. Possible Scam

"Satisfied full refund "

Refund on 5Apr25 after being informed on 29Mar25 of confirmed cancellation due to airline rescheduled not meeting my need.
Keep up with the responsiveness. Rebook my flights with them..

"Price was great."

Price was great.

"🚨 HORRIBLE USER EXPERIENCE & TERRIBLE SERVICE! 🚨"

CheapTicket Singapore has one of the worst user interfaces (UI) I’ve encountered. There is no proper confirmation prompt before finalizing a cancellation, making it too easy for users to accidentally cancel a booking without realizing the consequences.

To make things worse, when I immediately contacted their customer service within minutes to undo the cancellation, they refused to assist, claiming it was already processed. How can a system be so rigid that it doesn't allow even a grace period for quick reversals?

On top of that, they take 8–10 weeks to process refunds, and in my case, they even denied any refund, despite knowing they would receive the amount from the airline. This is completely unacceptable and feels like a scam.

Avoid CheapTicket at all costs! Their poor system design and terrible customer service make them unreliable and untrustworthy.

"Easy to browse"

Easy to browse

"Very good very easy"

Very good very easy

"Good experience and seamless…"

Good experience and seamless transactions , got our fares at good rates 👍🏻

"This company has some serious problems…"

This company has some serious problems with their process. Staff don’t even know their own T&C.

My extended family booked a ticket of 4 for a trip in October this year together. Unfortunately as I had a surgery doctor’s advise is to not travel for this year. However cheap tickets chose not to refund my extended family their air tickets even though your T&C states that refund is possible for family members.

There were many email exchanges because their number listed is not even working (sus for a company), different staffs reply every time and staffs asking for my marriage cert, my wife’s birth cert since we are not in the booking as we booked directly from the airlines. My extended family booked from cheap tickets and also were subjected to submitting their birth cert to proof that there were related to my wife and me and yet received an email to say refund not allowed when another staff asked to provide these documents and refund is possible.

Get your staff to wake up and understand your own T&C, a mistake buying through your platform but causing us so much administrative issues.

Want to raise awareness for other to avoid using this platform. Save some money but get such crappy service.

"Booking is simple"

Booking is simple, as compare with other online platform. Also provide multiple option .