"Quick and Easy"

This was the first time I used this platform. Checked and found out that it was based in Singapore hence should be trust worthy. Hope it will continue to offer competitive tickets. Booking was also quick and easy and I could find the booking in the airline's website right away.

"Fast and easy to book"

Fast and easy to book

"My email was fraudulently used by a…"

My email was fraudulently used by a fraudster as there is no email verification when someone opens an account. Please improve the security of your sign ups. However, the staff has been responsive to the email correspondence.

"Customer service was excellent"

Customer service was excellent

"I felt like being con during my recent…"

I felt like being con during my recent flight booking from Helsinki to Stockholm via Norwegian Airlines. I’m very sure that the 8:15am flight cost S$64.00 with one Checked Baggage shown on my computer. I countered check with my mobile phone. It cost S$84.80 with tax (S$13.60) for the same fight itinerary and also included one checked baggage. I afraid the price might change again. I quickly confirmed my booking also added Automated check-in S$8.80 and Service Package Premium S$15.00, total cost S108.60. However, after making the payment with my ApplePay, the E-ticket appears the Checked Baggage is NOT included.
I tried to add additional baggage on Norwegian Airlines website but not allowed and was told to referred back to Cheaptickets. I have contacted Cheaptickets consumer service, with a screenshot of the ticket price via both email and phone calls. The replied was they can’t make any changes and asking me to contact Norwegian Customer Service. I did call Norwegian Customer Service, only got the machine replied and then cutoff my line, as my booking was not directly from Norwegian Airlines.
I really disappointed on the Cheaptickets booking system which I ever satisfied during my previous booking in last year. It taught me a lesson that in future I will rather book the tickets directly from the airlines than the travel agents.

"competitive air tickets however the…"

competitive air tickets however the customer service is really bad! My issue has not been resolved despite repeating using the agent chat function. each time they said my problem has been escalated and someone will update within 24-48hrs. But been so many weeks, I did not receive any update from them.

"Great Price and booking in easy steps"

Great Price and booking in easy steps

"Transaction went very smooth.and very…"

Transaction went very smooth.and very fast

"Extremely Disappointing Customer Service Follow-up"

I had an awful experience with CheapTicket.sg (Refund Request for Booking CSG-6621142). After booking the flight for my mother, I encountered an issue that required their assistance. However, the follow-up was beyond frustrating. I reached out multiple times via email (both my mother's and mine) and even used their online chat function, but each time I was either ignored or given generic responses with no real help. I used my email and provided screenshots to assist with my mother's flight cancellation from Tway, as it was a low-cost carrier. Yet, CheapTicket.sg's chat assistant kept saying to wait and that "something will happen," but nothing did.

I even sent daily chaser emails, simply asking for an acknowledgement of the issue or if they needed any clarification. But still, no proper response or resolution. We know we would receive less money in return after the admin fees for the flight cancellation, but all we wanted was some clarity or guidance on how to proceed. It’s as if once they have your money, they don’t care about providing any kind of meaningful support.

I had to resort to writing a review to hopefully get some response. I highly recommend you look elsewhere.

"stop ripping people off if you need an…"

stop ripping people off if you need an emergency flight for a deceased relative they will give you no breaks and will try to steal your money at all costs