"I love the product!!!"

I love the product!!!! However the customer service has a lot to be desired. I wish there was some kind of video support program.

"Opening Word documents is cumbersome."

Opening Word documents is cumbersome.
1-Open Trulyoffice
2-Open new document (even if I'm not needing it)
3-Then open a Word document.
At least with MS Word all I had to do was click on it.

"Eric was helpful in getting my issue…"

Eric was helpful in getting my issue corrected and was nice to deal with

"Doesn’t work on an ipad"

Doesn’t work on an ipad

"Works good and is compatible with…"

Works good and is compatible with Microsoft Office

"I contacted the Truly help team with…"

I contacted the Truly help team with some questions. Eric helped me with patience, clarity, and responsiveness. I would wholeheartedly recommend Truly Office and its support team, and I am glad I made the switch.

"I am comfortable with Trulyoffice…"

I am comfortable with Trulyoffice software, It is familiar and easy to use. Had trouble downloading (obviously Microsoft at work) customer service was quick and efficient,also HUMANS.

"Easy transition from Microsoft to TrulyOffice"

I selected TO after reviewing the features, price, and reviews. I was not disappointed. TO replicates the Microsoft environment very well for documents and slides (haven't tried sheets yet). Getting up to speed is very quick. I like some aspects of TO user interface better than Microsoft. No contract to sign. And no ads. One problem I encountered was with email back to support. I never received any reply to my mails and when I called the support line, the person said they never received the mails.

"I had problems with the install"

I had problems with the install. Trulyoffice connected me with a technician by phone, who I gave permission to access my computer. It took him time, but he got through the tangles of my system and got it installed and running as it should! I feel they truly went to extra way to ensure the customer was satisfied!

"Frustrated with this organization. I need to talk directly with a representative over the phone. My software is still not working on my iPad Pro. This has been over two weeks now & no response!"

Give me some respect & courtesy. You took my money & walked away.

I think it’s time for me to publicize this as an indication of this company’s pitiful performance.