Connect Fibre

High-Tech Tools and Innovations
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807 reviews
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Customer Reviews about

Connect Fibre

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Mr Field

5.00/5.00

"They came Good"

After a shaky start and a poor connection, things have settled down now, so much so that I have renewed my contract.
Just like to add that all communications with Connect staff was very courteous and professional.

13/11/2024

Mr Neil Brownsword

4.00/5.00

"Easy and straight foward"

Easy and straight foward

13/11/2024

Needwood

2.00/5.00

"CF have no idea of customers problems."

This would have been a one star review but all of the support staff are pleasant, UK based, available and appear helpful so they get an extra star. I have wasted days if not weeks often spending half a day at a time trying to get Connect Fibres rubbish dual band Mesh system to work. Endless emails and phone calls. It has taken 2 months for someone to offer us a tri-band mesh system to replace the dual band hubs which were unstable and quite frankly useless. It was only when I reminded CF of their guarentee and threatened to leave that they offered a system that worked. Judging by other customers experiences I suspect there are an awful lot of dual band systems that have failed or are unsuitable. CF need to up their game as they are letting customers down by knowingly providing poor and unsuitable equipment.

12/11/2024

Sharon Glasby

5.00/5.00

"Excellent "

What can I say ! Jamie has been a gem , ringing my parents and contancting me via parents transfer , he's been so helpful, switchover on 26th November, don't think I'll need to redo this review,
Jamie has really helped the transfer, for elderly ppl who don't understand he tried his best too help.

Thankyou Jamie..

11/11/2024

Mr Moor

4.00/5.00

"Maybe good in a modern house. "

Super fast, BUT, speed is nothing without connectivity. My problem appears to have been sorted now. Old houses with very thick told walls can present problems.

11/11/2024

Tony Briggs

5.00/5.00

"a lovly lady call me talkig ablovly ladyout…"

a lovly lady call me talkig about connect fiber and very help full the people are orsome thir

11/11/2024

customer

5.00/5.00

"The two young guys who came along to do the installation…"

The two young guys who came along to do the installation

11/11/2024

Dave

5.00/5.00

"Excellent Customer Service"

Answered my call and dealt with my query in minutes. Excellent service.

11/11/2024

Spud

5.00/5.00

"Offered a good deal."

Offered a good deal.

11/11/2024

Martin Eckersley

5.00/5.00

"Straight forward sign up"

Straight forward sign up, good service.

10/11/2024
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