"Great service so far"

I can't comment on the service yet but booking an installation was easy via online chat. (I was already registered on the website) and when I explained I was a pensioner, but not receiving any welfare entitlement, they gave me a discount :)

"Great"

Great customer service.
Fast, reliable connection.

"Amazing installation team and customer…"

Amazing installation team and customer service teams. Strongly recommended ++

"Everything just went to plan and the…"

Everything just went to plan and the speed is incredible.

"The engineer was extremely efficient"

The engineer was extremely efficient, polite and good at his job

"Informative and explained well"

Informative and explained well

"I have signed up "

I have signed up , been contacted to confirm banking and payment details . It has been a week now and no one has made contact regarding provision date and process for my supply. I have now , quite quickly after my review had this issue sorted. The email that they send after your order , so that you can arrange an installation date , is slightly confusing because it is headed “ order your full fibre and book your appointment today” As I had already ordered the supply this looked like a further sales promotion

"The engineeers were excellent despite a…"

The engineeers were excellent despite a number of difficulties that took them much longer than expected. However the admin and organisation prevented this from being a 5 star review. I was not told engineers could not go into my loft which was almost a job stopper. I did not know they need a neighbour to agree for engineers to go into garden to run overhead line. Again a job stopper. You indicate it’s easy to book instillation almost any time,
but when I did it you could not do arranging until 3 days after cancelling existing contract. I was told something could be done about that but it did not happen. Pleased with final result but overall service left something to be desired. Pity.

"Super supportive staff"

Super supportive staff, transparent offers with no hidden fees, timely follow ups - Ace (Awais) made the experience positive and memorable

Gave 4 stars as I haven’t started the service just yet - can’t comment on router or true download/upload speeds

"Just needed an adjustment on system…"

Just needed an adjustment on system all good .