"Helpful Call Handler"

Helpful Call Handler

"Amazing Customer Service "

Had connect Fibre installed today.

Sadly the router was showing up with a red dot and wouldn't work.

I decided to ring yourself after unplugging everything and resetting it.

Jordan answered the line being upmost professional and overall a nice lad having a laugh whilst also sorting out the problem in 10 Minuets even going through the length of attempting to get a engineer to my house 10 Minuets before they finished.


Jordan is a huge asset to your team and needs recognition

"Installation"

Installation of fibre broadband this morning by Alex.
Arrived when expected, listened to the preferred installation locations (not the easiest, as an old stone cottage).
Explained the pro's and the con's of the various options. We agreed on the locations of the box and router.
All installed as agreed and he explained all of the steps as he went, also answering my various engineering questions.
All left tidy too.

"Issue raised on the call"

Issue raised on the call, resolved on the call.

"scam"

Took my bank details to set up the direct debit and then never actually set up the service - absolute scam. Please avoid this company. Luckily I can cancel the direct debit and will be reporting as fraud.

"Good installation and backup"

Friendly, helpful and efficient installation by Adon.
Very good follow up from Adam later in the day. He went out of his way to make sure all devices could connect to the internet.

"Very disappointed "

At first i was impressed with this company. Installation guys were very nice and got the job done quickly even though they were faced with lots of ‘red tape’. They showed me how to use the app and explained everything thoroughly. They did leave a bit of mess outside but nothing that couldn’t be tidied up quickly.

Appliances that are plugged in by Ethernet cable work brilliantly and the download and upload speed is incredible! However for anything that requires wifi the connection is shocking!

The ‘box’ is located in the centre of a standard house on the second floor, so one would think the signal should reach every corner of the house. The bedroom TV which is roughly 6-7 metres away from the box has intermittent connection which I fight with on a daily basis. I also cannot get a stable connection on my phone from my bed which is about 3-4 metres away from the box. I have used 35GB of data this month on my phone, instead of my average 5GB a month. Previously most TV’s and laptops would have been wifi but we have now had to use Ethernet to get a stable connection.

I have tried calling multiple times, have spoken to some lovely employees who genuinely try to help but spoken to others who haven’t got a clue about how their own system works! Every time we get told the same thing ‘try switching it off for 15 minutes then turn it back on’. I get promised a follow up call which never seems to happen, what do I have to do to get a resolution!

I wish I had stayed with BT, yes their download speed wasn’t as good but I would happily wait a couple of extra seconds if needs be if meant I could get a stable connection.

"the chap that did the install was very…"

the chap that did the install was very friendly and thorough making sure i knew exactly what was happening. he checked that all was well with my internet before he left and left the place nice and tidy

"100% fantastic "

Got to give 5 stars to all I have dealt with at connect fibre. The 2 engineers who did my installation were fantastic. Ged and Moesha couldn’t do enough for me. I have a disability and they were clean, courteous, respectful and so patient when explaining everything to me. Then I had a follow up phone call the day later with Lottie who was also fantastic. So all in all I would recommend connect fibre to all 100%. Thankyou all.

"Great service"

Fallon connected our new broadband. Did an amazing job, explained all elements of the new system in a clear manner. THANK YOU