"Nat Type 3 issue"

So when I've been playing my PS5 I've been having issues with getting NAT Type 3 and have been restricted on what I can do. So I got in contact with Steph on Webchat And she was brilliant with giving me step by step help on what she can do to resolve. I couldn't resolve this but then Steph escalated my issue over to Daniel in tec tier 2. He called me and took me though step by step on what I needed to do to get my Nat type issue. Thank you so much to Steph and Daniel you have both been brilliant today.

"need the bill to make banking…"

need the bill to make banking arrangements on D/D

"We had a guy called James knock on our…"

We had a guy called James knock on our door, with current problems with Virgin who left us without broadband for 5days and aren't willing to compensate us for the loss,lots of broken promises from them, we was happy to speak to him to see what offers there were. Got the deal done within half hr 45mins along with a lovely chat, so far so good and a happy customer so far looking forward to going live on 11th September.

"So far so good only small problem…"

So far so good only small problem setting my landline up as twice a representative tried to call me on my mobile but just didn’t connect not sure if it was my end or not as I received a call around the same time from a friend and a young lady did connect with me later that day when I was in a different area.
Anyway all good in the end as I managed to fathom it out and connect it myself.

"Fantastic service"

Fantastic service. Install date was only a three weeks from ordering.
Engineers discussed where install was most suitable and beneficial for my property and needs. Very tidy and thorough workmanship. We now have extremely fast speeds at a brilliant price compared to competitors.
One very satisfied customer from Hockley.

"Very pleasant staff who took the time…"

Very pleasant staff who took the time to find exactly what I needed and was very helpful. An installation date was given whilst on the call. Package chosen is good value for money

"Good service operator very helpful"

Good service operator very helpful, waiting for my installation to be completed. Once tested please resend the review.

"Terrible decision to go with this…"

Terrible decision to go with this company.
Found numerous reason why they couldn’t instal on their first visit, then failed to turn up without informing us. The next visit I was promised it would be installed without fail. Again found numerous problems and left. Received a call later talking me if I wanted an underground connection I would need to dig a trench at my own expense as they couldn’t use the existing duct. Cancelled the contract and ordered a Vodafone connection. They arrived on the agreed day and time installed the new fibre in the existing duct had everything connected up and running in an hour and a half. If Connect Fibre treat potential customer like they treated me what would happen if after connecting you had a problem - don’t want to think about that.
Stay away from these cowboys at all costs.

"Way way faster then our last Internet"

Way way faster then our last Internet

"I note no improvement in service or…"

I note no improvement in service or signal even though the numbers say there is. I have spent £120 calling out a home entertainment company to reconnect equipment which still doesn’t work properly. I have less signal at the rear of the house.

Currently working with the technical team who are very professional, the service is getting better. I am hoping for a good outcome.