"Simple and straightforward installation…"

Simple and straightforward installation and setup. Good price and speed as promised.

"Tremendous service "

Very responsive and great installers. Will highly recommend Connect Fibre

"Connect Fibre = personal one-one support"

What made for a great experience? A really helpful person called Darinder who patiently talked me through the process of attaching wires in the right place, connecting my phone to ConnectFibre. After years of dealing with our unhelpful previous provider, this was a refreshing change. As you get bigger, please keep this one-one connection to a real person rather than an automated service.

"I am a new customer and they was very…"

I am a new customer and they was very helpfull and guiding in the package I wanted. Got me a very good deal and the people I have spoke to have been very polite and kind.

"Top lads came and installed new fttp"

Top lads came and installed new fttp. Professional and easy to chat to. Clean and tidy. What more can you ask for. Customer service was fab yesterday. Hope its all like this. If so. Got high hopes for this company.

"Good communication although misleading…"

Good communication although misleading when told you would buy out BT contract. In fact I have to pay and get a credit to recover over many months.

"The installation was almost as quick as the download speed."

The installation process was seamless.
I was kept up to date from Adam in the call centre with when to expect Moesha and Matt and due to them covering another engineers install they were already having a busy day.
However they were very professional in their approach and went straight to work when they arrived.
Within 90mins the main install was complete and with just the final network to setup and speed checks to complete.
They were both friendly and had good banter during the install.
It’s now been 4 days and speeds have remained stable with good coverage from the router.

I would recommend Connect Fibre and their engineers.

"Still not satisfied with this companies…"

Still not satisfied with this companies poor communications generally. They have now closed my complaint but the situation is still outstanding. The company don't follow the rules like other communication companies and takes short cuts best to avoid really. I have requested a data access request but still no response from them. Just hope they remove the telegraph pole and resolve this matter soon. Well what a surprise such a poor company just signed up to Virgin Media

"Good insulation but they never…"

Good insulation but they never connected anything to WiFi before leaving

"Thieves, do not give bank details!"

Thieves! Do not give them your bank details online or over the phone, they promise installation dates but charge you before this! Honestly not worth it.

The other positive reviews are people who are hired through the company or pressured to post reviews.