"Excellent customer service throughout 😁"

Excellent customer service throughout 😁

"Connect fibre "saved the day" for me"

Connect fibre "saved the day" for me, I changed provider from sky as my contract was coming to an end and I was unhappy with the service, sky cancelled my contract early in error and said they could not do anything about it, so I was without broadband and I work from home, connect fibre moved my installation date forward as an emergency and 2 lovely lads Jordan and Brad came the very same day, they were so helpful and polite. I have gone from having an average speed of 17 to 150+ with Connect Fibre, cannot thank you enough, excellent customer service all around! My 11 year old son is now very happy, suits his gaming hobby to a tea!

"Well still waiting for a response from…"

Well still waiting for a response from Connect Fibre not a great company really if you have a problem with them. Well still not impressed cannot see me be a customer of yours until you do the right thing my current contract with BT/EE is around £110 per month and not likely to switch to yourselves more likely virgin media once everything is sorted unless you do the right thing

"Order process was easy"

Order process was easy, kept me updated with progress at every stage. Install was on time and painless. Speeds are unbelievable compared to BT. All in all extremely happy with everything so far.

"No pressure selling..very easy to talk…"

No pressure selling..very easy to talk and very polite..wished other companies were like this

"Very helpful"

Very helpful, quick to respond to any questions. As soon as I can leave my present provider I will be having Connect Fibre

"Putting customer first "

When I had issues with my wifi covering all areas of the house, the technical team were incredible. They helped me try out different methods before doing a deep check into my usage and identifying the source of the problem. When the team were unable to resolve the problem, connect fibre offered me an upgrade for free, throughout the remainder of my contract. A truly fantastic and supportive customer experience. Connect fibre has my highest recommendation.

"Wow - Connect Fibre is a game changer! "

Wow! What a game changer, 1gb full fibre broadband and never dropped out once. I can download and upload at amazing speeds. I live stream weekly on my art YouTube channel, (search YouTube for Matthew Palmer) and connect fibre has totally transformed this! I’m getting no frame drops or fails it’s brilliant. I’d encourage anyone to sign up. They are easy to deal with and the UK based tech support is amazing, very helpful. I also have the phone service to. I love the online side of this. You can log in and view missed calls. Also playback answer phone message form anywhere in the world. The mesh option is great too. This allows you to get fast speeds throughout your property! Connect Fibre have been very good to me, they have even sponsored me and my YouTube channel! Big thanks for everything connect fibre.

"No show and no show dates …"

Should have been installing connect fibre today. No call to tell me they are not attending. No told need new pole and they cannot give me install day. My existing broadband disconnected and no info.

Not good enough

"Hockley resident still waiting"

I was contacted and told the two date’s engineers would come to the house to be connected but no one arrived. I took out a contract in October to be connected in December; and then only found out there was a delay when I followed it up. Now waiting for the engineers to come - just hope this doesn’t mean further delays!