"Excellent service!"

This was my first purchase from Jo Loves but had a problem with one of the shampoo dispensers - you could press the plunger to you hearts content but very little (if anything) would come out. I contacted customer support and they were extremely helpful - quick to reply and quick to sort the problem out. I cannot fault them in any way. Excellent service.

"UTTER DISSAPOINTMENT "

When I paid £375 for the Advent Calendar I expected it to be immaculate. However, it turned out to be a DISASTER!!!
This was my first experience purchasing Jo Loves products and I'm extremely disappointed.
I didn't plan to open the AC until December to have a true Christmas Advent Calendar experience, but I was curious about the gel paintbrushes and decided to try one. I clicked that paintbrush hundreds of times but no product was coming out. The very first product I tried from the brand turned out to be faulty.
I immediately contacted customer support to return the calendar, because I shouldn't be expected to pay return postage for a faulty calendar.
The customer support is not being helpful. I have now exchanged multiple emails with them with no result whatsoever. I sent them pictures and videos of the faulty paintbrush and they stopped responding.
I have also contacted them on Instagram and sent them a video of a faulty paintbrush and they keep ignoring it.
I'm getting really frustrated at this point as I feel like I wasted £375.
I wish I had purchased a Jo Malone Advent Calendar instead.

"I love Jo Love products and have rather…"

I love Jo Love products and have rather a lot of them !
Recently I bought the Christmas Tree Diffuser, unfortunately there was a problem when it arrived. I emailed the Jo Loves team and was thrilled with the level of support and swift resolution.

"Top Quality Product and Service"

Five Stars! I recently purchased the “Jo Loves” Fragrance Paintbrushes and Apres-Ski Hexagonal Baubles, for family and friends 2024 Christmas presents. The Customer Service Team was amazing, (especially Elaine, who I dealt with); great communication, very professional, polite and helpful. The products and packaging are classy and the delivery was excellent. Everything arrived safely and securely. I would highly recommend you and thank you for making my Christmas shopping experience extra special; the recipients will be delighted.

"Product replacement"

I had a problem with a Jo Loves paintbrush. I reported this to the company and received excellent support and service from them. I can’t praise them highly enough. A replacement landed on my doorstep 24 hours later. Thank you Jo Loves

"Delighted with the service from Elaine"

Delighted with the service from Elaine

"Overall JoLoves is a 5* experience"

Overall JoLoves is a 5* experience - the 10/10 for the actual fragrances and excellent personal customer service from Elaine and Georgia makes up for the 1/10 bottle spray format and difficult to use website shopping experience (I understand some elements are design choices but cart functionality is unreliable) - being able to chat online or on the phone to a real person who willingly and cheerfully sorts out things when that stuff should be able to be handled by technology is above and beyond what I would expect from a fragrance advice line! The change to shipping options makes being a Scottish customer challenging but ultimately I love the fragrances and will keep shopping as long as Elaine keeps sorting out the website issues!

"Wonderful Products Great company "

Wonderful Products, Superbly packed, Such quality with lasting fragrance! great Customer service. ( Elaine was lovely.)

"I had been waiting for the discovery…"

I had been waiting for the discovery fragrance to come back in stock as I wanted a new fragrance for my up and coming wedding. After waiting for a month, time was ticking so I message the customer service team who said they expect it to come back in stock soon and to keep checking the website. I forgot to check one day and got a reminder email from Elaine to let me know it had come back into stock. Such great customer service, Thank you!!!

"Fragrances have no longevity !"

As a JM customer for over 20 years, thought I would support Jo Loves brand and was looking forward to trying these fragrances.

I have spent quite a considerable amount of money on a selection of perfumes (Pink Vetiver) being one of them and SO disappointed as they just don’t last. I also use the specific body creams to match and can’t smell anything after 30 mins, there is not even a linger of anything on my clothes.

Sorry I will not be purchasing again and will return to JM products.