"Great products and customer service"

I bought the advent calendar for my wife and it had no voucher for a perfume in it. I emailed Jo Loves and a very helpful chap called Patrick emailed me the day after Boxing Day with an apology and I was able to choose the fragrance my wife wanted. I also have a bottle of perfume with a broken spray. Again Patrick organised a replacement immediately and allowed me to keep the faulty bottle saying I could try another Jo Loves spray head on it. The customer service was amazing, so polite and helpful and all of the scents are amazing. Ignore the naysayers! Thank you Patrick and thank you Jo!

"Harvard Hamas"

Harvard Hamas

"Gorgeous"

I’ve ordered a couple of times now. Delivery was extremely quick and the products are wonderful. I chose two samples at checkout and was excited to see I also got an extra sample of the new fragrance too. In love with my new products . They all smell amazing and I will buy more when I can make the difficult decision on which one to choose :)

"No one there."

It's just an answering machine. No customer service available when you need it.

"I am a long term loyal customer who was…"

I am a long term loyal customer who was recently sent the wrong item after about 5 days of emails and text back and forth they told me to re package and I waited in until almost 5pm for a driver to pick it up. They sent me the item almost a week after I ordered it. I would have expected a £5 voucher or something for my inconvenience. When I emailed me my dissatisfaction they sent me a sarcastic email say they don’t do vouchers. I will NOT shop with them again too expensive for poor customer service

"Annoyingly clunky website that is very…"

Annoyingly clunky website that is very difficult to navigate. Poor value for money, very expensive and the fragrances have little lasting power. In addition, they seem to regularly run out of stock for particular items.
If advise people to avoid this company.

"Appalling company values"

Appalling company values

I ordered an advert calendar in 2022. One of the ‘fragrance paintbrushes’ was completely empty, no product in it at all and the Red Truffle 21 paintbrush had gone off, it smelt of stale cigarettes!! I emailed them 3 times for replacements but never had a response - appalling customer service, do not buy from this rip off company who supply empty products and pass off old stock to customers. Reading other reviews ‘Jo Malone’ clearly has no regard for its customers

"Gone off perfume"

I was gifted a perfume that had discoloured.
Customer service were shocking in helping me.
DO NOT SUPPORT THIS COMPANY

"Absolutely terrible experience 8 days…"

Absolutely terrible experience 8 days and still no delivery. Customer services very helpful and given me a voucher but still no delivery. Jo Loves and DPD what a great team you are. NOT

"I never leave reviews but felt…"

I never leave reviews but felt compelled to highlight the excellent interaction I had with Georgia from Jo Loves this week. In a world of automated customer service replies and big company lack of care, I received generous and kind service and am thrilled to have found such bright, loving people in business. Thank you Georgia and thank you Jo Loves. I am new customer. Keep doing what you’re doing, you’re awesome.