"Bought these treats for our Yorkshire…"

Bought these treats for our Yorkshire Terrier, definitely loves them.....
My conjure is very happy with your seed mixture therefore so am I

"Great product"

Great product, great customer service. Friendly and helpful.
Excellent product and service. We will be back with another order

"Very disappointed by the poor customer…"

Very disappointed by the poor customer service. I ordered a fabric pet carrier which, whilst it came promptly, had no instructions for how to set it up and how to secure it safely in a car. The set up was easy enough to work out and I found a video on YouTube but there was nothing about fastening the carrier into the car. The handles on top seem too long to put the seat belt through and ensure the carrier cannot move and the seat belt can slip if there is nothing to put the belt through..
I contacted the seller who simply said put the belt around it, however the belt can move and the carrier is therefore not fully secure.
I then asked if they could provide a photo of a carrier installed in a car and was told “no” and that they’d not had complaints before (I had not actually complained, but had asked for clarification) !
After this the seller simply said they couldn’t help further!
The carrier itself is ok though the mesh seems rather flimsy and the holes are quite big in it, and the pad on the bottom slides.
I wouldn’t buy from these again unfortunately.

"Good communication but defective item! "

I’m giving this company 3 stars because the communication and customer service has been relatively good, especially over the Christmas period.

Wanting to treat my elderly mother to a small fish tank, I decided to shop around carefully doing my research as she did not want something too big or expensive. I came across this company who had an offer on a highly rated product.

The tank was delivered really quickly, with regular updates. Once delivered, I was unable to unpack this to check for damages due to the fact that it was so well packaged. If I had of taken it out, I never would have been able to put it back in to wrap it up for Christmas. With this in mind, I assumed that it would be fine.

On Christmas Day, my mother was extremely disappointed when she took the item out of the packaging and one of the sides of the glass had a crack running from corner to corner. I immediately got into contact with Hugle pets to explain the situation. Initially, they stated that there was nothing which they could do, but then asked for pictures, which was sent as soon as I could. This went on for a couple of days - Which considering the outcome was a complete waste of everybody’s time.

As the item is defective, I went to my credit card for support to claim the funds back or to obtain a replacement from the company. My credit card agreed that I had a fair case and pursued this on my behalf however Hugle pets have decided not to accept this claim.

I really appreciate what they are saying with regards to checking items on delivery as explained above this was not really achievable at the time. The bottom line is, Item is broken and unfit for purpose. We have offered to send the tank back, but so far this is still an ongoing process.

Next time, I will go to pets at home I have never had a problem with. The moral of the story- stick with what you know.

"Don’t buy from these people"

Don’t buy from these people. No idea of customer service or of online selling law.
They sent me an incorrect item and have refused to pay for the return. This is illegal.

"Someone got our name and address and…"

Someone got our name and address and our phone number and they have ordered puppy Bella something we and my.husband have never heard of this place we have checked on our eBay nothing or amazon nothing don't know who's ordered this

"Do not use this company"

Awful customer service, three failed deliveries by courier company hence arrived too late, company expect me to pay postage to return when their failure and extreme abuse experienced by delivery drivers

"I purchased a portable dog crate"

I purchased a portable dog crate. It was a really good price and arrived promptly. Our lovely puppy looks very comfy in her crate

"No show"

Ordered on Sunday with express (24hr) and 5 days later no delivery.
Emailed their customer service but no reply.
Bought an alternative and will return this for a refund.
Shocking service.

"I have dealt with Huggle Pets on eBay…"

I have dealt with Huggle Pets on eBay many, many times - as a repeat customer, and consider them really fantastic in every respect. I can recommend Huggle Pets handsdown, one of, if not the best.