"Highly Recommend Ruislip Appliances"

Highly Recommend Ruislip Appliances. My elderly mother needed a small under the counter fridge. Tristan was so patient, explained which products she could choose from, that would fit the existing space, and explained what the differences were between the different options. The price was competitive, and the delivery team were polite, friendly and clean and tidy! Thank you so much!

"Do not trust their website"

Would give zero stars if possible. Beware of this company, selling appliances with the use of misleading information. I bought a Neff fridge from them at the end of October. One of the reasons I chose the product was because according to the Ruislip Appliances website, it came with a 5 year waranty. After the fridge was delivered, I went to register it with D&G, who provide the warranty. They were only able to give 2 years and advised me to speak to Neff. When I did so, Neff told me that only certain appliances were eligible for the 5 year warranty, and my fridge was not one of them. Wanting to give Ruislip Appliances the benefit of the doubt for making a mistake with their information, I emailed them on 9 Nov. No response. By 23 Nov the product description on the website was still incorrectly claiming a 5 year warranty. This time I contacted them using their chat function. It's now 30 Nov, and again no response and the product remains wrongly described as having a 5 year warranty. This was an expensive fridge, and I mistakenly thought I was buying it from a good local company; I had read all their great reviews, and communication with them prior to the fridge being delivered, was good. Sadly they have proved themselves to be as deceitul and disrespectful as bigger companies - ie once they've got your money, they ignore you. Unfortunately, I can only assume from their total lack of response and basic courtesy, that they are deliberately mis-selling products. Be sure to double check ALL information before you buy anything from these guys - you have been warned! What a sad lack of customer service.

"Fast efficient service."

Fast efficient service.
Great communication s
Excellent delivery service.
100% Would use again

"Exasperating Customer…"

Tristan must have been so fed up with me as I emailed him so many times, trying to order the right freezer for an awkward space but he never showed it and was always polite.
Huge thanks.
Fridge delivered on right day by two charming gentlemen.

"PERFECT "

Needed an under the counter freezer rather sharpish as my old one suddenly died on me. Ordered in store on Wednesday, new one delivered Thursday afternoon. Great service and equally great customer service. Thank You!

"Used these guys a while back"

used these guys a while back. Shop is still here today. very happy with the service here. Had an issue with an appliance I purchased here but they quickly resolved it!

"Excellent service"

Excellent service. Ordered new washing machine on a Saturday afternoon. Monday was a bank holiday. Item was delivered & installed Tuesday morning. Staff very helpful & knowledgeable. Highly recommend.

"Had a delivery of Neff island hood at…"

Had a delivery of Neff island hood at end of november. Left it in box for safekeeping until 1 March due to delays in fitting quartz kitchen worktops. When we opened the box, the metal on the hood was damaged.
I reported it to Ruislip and they will do nothing saying that we should have opened it at time of delivery.
VERY POOR CUSTOMER SERVICE

"Fast and efficient service and great…"

Fast and efficient service and great value for money in these trying times

"Very helpful and friendly team"

Very helpful and friendly team, the appliances are delivered very quickly. Thank you Ruislip Appliances