"Taking out your insurance was very easy"

Taking out your insurance was very straightforward. We didn't need to make a claim, so can't comment on anything else.

"Had a number of queries which were…"

Had a number of queries which were answered efficiently in the chat.

"Error in name sorted very quickly very…"

Error in name sorted very quickly very helpful 🙂😃😃

"Really good cover for a really good Price."

Really good cover for a really good price,And so easy to book with EasyJet would recommend to family and friends.

"Useless, it's been 8 months and counting..."

I have always used Columbus Direct for my travel insurance and have never until now had to make a claim. After my experience with them, I will never be using them again. I am still waiting to hear back from Columbus Direct for a claim I submitted back in February. I have provided all necessary documents to them but they have done nothing. The last email from them was back in July telling me they are still experiencing delays and despite many emails from myself, since then, I have heard absolutely nothing. I doubt I shall ever hear from them again or see a penny regarding my claim so for this reason I cannot recommend their services to anyone. Unfortunately, I have learnt the hard way and have lost a lot of money. You get what you pay for. From now on I will pay more for an insurance company with a better service and reputation.

UPDATE: It seems I should have complained earlier as, within a matter of hours from writing this review, my claim has now been approved! Such a shame it took so long to get a response but I am happy with the outcome now. Thank you, Columbus Direct.

"It was good insurance to go with"

It was good insurance to go with. I did get paid out but i had to ring a week later as they had forgot to send my money back to me. Im abit gutted that im going away next year and the insurance is nearly £51 rather than the price i paid last year of just under £36.

"Customer Service Could be Better!"

The cover offered by the policy is first class and excellent value for money. Customer service however, could be far better. It was almost impossible to contact a customer advisor in order to discuss an issue which was not helped by slow email responses. In fairness however, when I did finally get to speak to a customer advisor my problem was sorted without issue.

"It was smooth"

It was smooth, no fuss, a renewal of the Policy

"Unresponsive- no clear channels to…"

Unresponsive- no clear channels to access a refund. No response from customer service.

I was eligible to cancel my policy within a 14 day cooling off period. Yet when I got through to CD - the lines had been closed. There was no way for a customer to reach a team member. My request for refund, has not been acknowledged- nor has any money been returned.

I WOULD NOT RECOMMEND.
Zero stars.

"Columbus Direct"

Columbus Direct, I still haven't heard anything from you since I filed my claim back in April 2022. It has been 6 months and despite countless emails with clear evidence I still haven't received one single update on my claim. It seems like you are more active on TrustPilot than actually processing the claims.
Therefore I urge you to reach our to your claims handler Riyaadhud-deen Mohammed and ask him why my claim still hasn't been processed after 6 months.