"Awful"

Awful! This company is quick to take your money, and slow to react to claims. The emails that come from the various claim handlers offer contradiction and obstruction, all while doing everything they can to not pay up on legitimate claims. Do not waste your money with this company as the insurance is not worth it at all.

UPDATE: they contacted me to get more details and my phone number, acting like they cared about my experience and would contact me about this. THEY DIDN'T. I CANNOT EXPRESS ENOUGH, BE CAREFUL WHO YOU SPEND YOUR MONEY WITH!!

READ THE REOLY BELOW: corporate inadequacies and excuses! I stand by my views! Do not waste your money, buy carefully. Caveat emptor

"Excellent website"

Excellent website. Clear, quick and easy to understand. Great value insurance also.

"Great Customer Service"

Really efficient and responsive. Dealt with my query immediately even though it was Saturday evening. Well done Columbus customer service.

"Brilliant and efficient service"

When we did our policy we made an error on one name. I dealt with Tando and Raushan and they were AMAZING. They could not have been more helpful, professional and friendly. Long time since I have experienced such amazing service.

"Quite a frustrating experience"

Policy N 501/450899

I had quite a frustrating experience getting the insurance quote and applying a discount.

The staff wasn't aware of how the corporate discount works which led to a few long clarification calls with the customer support team and eventually the burden was on me to provide the evidences and proofs of the corporate policies.

Which normally wouldn't be a huge problem - I knew they could process the refund later once the confusion is resolved but... :
1. The customer support team was adamant that I was wrong, despite my having two previous policies with them. I think they spent more time convincing me I was wrong instead of investigating the issue properly.
2. Sometimes it was hard to be aligned with the customer support team. For example, when I asked for a gesture of goodwill they told me "the promo discount is already a gesture of goodwill"... And then I was told I did not qualify for the promo code... So in their view, a promo code I don't qualify for is a gesture of goodwill? And that is just one example of a few.

Overall what led me to rate my experience as 3 stars is that I wondered how much trouble one would have to go through should they need to make a claim and meet such customer support agents

"Awful claim handling"

Quick to take your money - but claims are met with delay and obfuscation, keep changing the information they require just to delay processing the claim. Delays in replying to emails.
Don't bother ringing them 40+ minutes no answer. Promised call back, "We'll call you back as soon as possible" don't hold you breath, still waiting after 2 hours.
Don't touch them.
BTY Trustpilot's scoring system inflates their rating because 0 is not an option.

"Efficienti e cordiali."

Leggo recensioni pessime di utenti che lamentano il mancato rimborso per la rottura di una ruota della valigia ( 10 euro circa).....o il rimborso per il ritardo aereo di qualche ora (20 euro circa), l'assicurazione bisogna giudicarla e dare una recensione su qualcosa di piu serio di una semplice ruota di un'insignificante valigia.........., la mia disavventura e stata di essere ricoverato in clinica per un infarto, dove mi hanno applicato uno stent coronario, mentre ero in vacanza in Brasile, la Columbus, oltre ad essere efficiente e presente ha provveduto a tutte le spese, compreso i successivi 20 giorni di convalescenza in hotel perchè impossibilitato a volare, oltretutto la Columbus ha pagato anche il biglietto aereo in business class a me e al mio accompagnatore.
Detto questo, mi viene da ridere leggere recensioni negative a riguardo di stupidi rimborsi di pochissimi euro.
....Ah.... la solo operazione in clinica è venuta a costare EURO 30,000.
Ringrazierò per sempre la Columbus per l'efficienza e la cordialità mostratami.

"Ormai sono diversi anni che utilizzo…"

Ormai sono diversi anni che utilizzo Columbus come assicurazione per i miei viaggi e a fronte di un prezzo competitivo ho ricevuto un servizio serio preciso e puntuale! Per la mia esperienza consiglio assolutamente.

"A very prompt reply to my emailed…"

A very prompt reply to my emailed question. Thank you to Carlo.

"Travel Insurance Claim"

Travel Insurance Claim - Ref: 587757

Ive just been told that "Your policy doesn't provide cover if you didn't seek the advice of a medical professional which confirms the necessity to cancel the trip."

Myself and my family were due to travel on Sunday 07/01/2024. My son and myself both fell ill that week and so on the Friday went to see our local surgery where we were both diagnosed with flu like symptoms. I was given a sick note to use should the need arise - which I duly attached to my claim.

We were still hoping to travel on the Sunday but unfortunately we did not recover in time for our trip.

The doctors surgery is closed on a Sunday, so we were unable to see a GP and anyway I assumed the sick note from the Friday would cover this.

Columbus Direct appear to be trying to trip me up on a vague technicality.

So, Im now having to try to sort all this out, myself with flu, whilst looking after a sick 11 year old boy.