"Great service"

Claim settled within 5 days for theft of my bag. Timothy my claims handler kept me informed throughout the process. Would absolutely use this silver cover again.

"We buy annual holiday insurance and…"

We buy annual holiday insurance and this year decided to use Columbus Direct. I accidently fell out of a rubber dinghy near the beach and lost my new prescription glasses. Columbus Direct have requested the most bizarre list of documents and been so slow to respond, that it I can only conclude that they will do anything to avoid paying a claim. This kind of behaviour is what gives insurance a bad name. Shame on you Columbus Direct.

"Very impressed"

I recently took out travel insurance for a trip that involved a lot of “excursions”. As this is going to be a large part of my trip, Columbus (at no extra cost) agreed to remove the limit on excursions and cover up to the full cancellation amount. They were quick to respond via Twitter and even endorsed the policy documents to indicate what had been agreed. Very pleased with the service received.

"Always excellent customer service and…"

Always excellent customer service and fast response.

"Esperienza positiva"

Da parecchi anni Columbus mi accompagna nei viaggi in tutto il mondo. Quest’anno per la prima volta ho aperto un sinistro per una frattura al terzo dito del piede. Mi sono rivolta ad una clinica privata e ho pagato i soccorsi con regolare fattura. Rientrata in Italia ho aperto il sinistro in data 13/02/23 inviando tutti i documenti richiesti ( biglietti aerei, fattura della clinica). Successivamente sono stata contattata al telefono per informarmarmi che avevano controllato la documentazione e che nel giro di 10 giorni mi avrebbero fatto un bonifico sull’Iban da me fornito.
Oggi 30 marzo accreditato l’importo della fattura. Per mia esperienza personale posso solo lodare questa compagnia.

"Incompetent and deceitful …"

Three years and still no resolution please avoid this company and report your experience they should be investigated.

"Avoid like the plague"

We have always purchased insurance from this company and never needed to make a claim until late last year. They refused to pay £50 despite countless back and forth comms with them and clear evidence. They stall and delay and delay until you give up.

The insanity of this company that they have lost loyal customers because they refuse to pay £50 blows my mind. Disgraceful company that does not care for its customers. Never use them.

"Bought Columbus Direct travel insurance…"

Bought Columbus Direct travel insurance on Saturday 18th March 2023, promised documents within minutes, Sunday nothing, Monday nothing. Tuesday, today contacted Columbus Direct via their website Bot. Over approx an hour, three times they said they have emailed my documents ... not a sausage. So after an hour or so I told their Bot I am cancelling my policy ... within a minute I received a cancelling email .... WHY and what was that all about?

"Interruzione viaggio"

A Natale 2022 ho dovuto interrompere il mio viaggio a Tenerife per l'improvviso ricovero ospedaliero di mia madre,e rientrare in Italia. Il mio giudizio è positivo in quanto mi hanno rimoborsato in circa un mese e mezzo, però state attenti a due cose: contattate sempre prima la centrale operativa (quando possibile). Io l'ho fatto, mi hanno rimborsato dicendo che il rimborso era stato fatto nonostante io NON avessi contattato preventivamente la centrale, cosa non vera. La seconda cosa è che consiglio di aprire il sinistro sul loro sito tramite procedura guidata, e non scrivendo a nessuna mail, perché alle mail non rispondono. Al telefono all'ufficio Sinistri di Milano invece mi hanno risposto subito. Giudizio nel complesso più che positivo, continuerò a stipularla.

"Waste of time and money"

I paid over £110 for their silver policy. The online claim process was a farce. I made a 'denied boarding' claim, but the company decided to treat it as a 'missed departure' (when it wasn't.) Suffice to say they turned my claim down. I then tried to make a claim for my subsequent missed flight connections, only for Columbus to wriggle out of paying anything. It seems that they'll only reimburse you if your flights are to Lilliput on the 30th of February in the year 3000!