"Avoid for annual multi cover"

Airline A cancelled the flight. Rebooked myself with different Airline B. Airline A has already admitted that they compensate for cancelled flight. Claimed Columbus for the new flights with Airline B. Columbus trying not to pay basis ‘you need to provide reason of cancellation from Airline A’. This is absurd because no airline will provide specific reason, unless it something they are insured against themselves. So, will be moving away from Columbus and will check new insurance which actually is adequate cover annually.

"Appalling customer service"

Appalling customer service. Went on holiday 3 months ago and ended up in hospital and since then I have been repeatedly asked for the same information that I have sent already (in some cases already sent documents twice and am still been asked to send again as they are saying I haven’t sent the info yet). Still not processed my claim and it’s been over 2 and a half months since first contact, no talk of payments yet.

Would recommend going elsewhere as these lot are not worth the hassle, I know making insurance claims can be a lengthy process but this is truly taking the mick (for lack of better words).

"Beware"

I thought that using a specialist travel insurance company was a good thing. I had a text to say that our flights to Catania were cancelled due to the fire in the airport. I contacted the tour operator and also Columbus for advice as to where we stand and what we should do so that we do the right thing. First I called the claims line and I was sent a text with a link to the website to make a claim and they hung up the call. I then called the number for customer services. They told me I wasn't covered for the fire and to contact the claims team. When I explained that I had and they hung up before I could speak to a person they were equally unhelpful. So far as I can see, I have paid for a high level policy that doesn't cover me for cancelled flights through no fault of my own. The airline will refund the flights but I will still have to pay for the hotel.

"Good experience and quick resolving an…"

Good experience and quick resolving an issue on my booking. Excellent and quick reply. Appreciate

"first time using this company and will…"

first time using this company and will certainly be the last. Paid extra for a Gold single trip package with no excess, Flight was cancelled and we ended up having to spend a day flying to a UK mainland airport from Jersey, hanging around the airport all day until we were put on another flight to Belfast late at night, phoned to make a claim for the cancelled flight and have been told that because we were delayed less than 12 hours we are not entitled to any compensation, I would have thought a 10 hour delay was long enough to warrant compensation.

"Good until you need them"

Been with Columbus for years , thought they had a good reputation but the one time I have had to make a claim they have tried to wriggle out of it using small print. Just another company happy to take your money but not willing to come up with the goods when it counts

UPDATE
Following my review, Columbus got in touch and have now resolved the issue

"Cannot believe the government are…"

Cannot believe the government are allowing this company to continue selling travel insurance.they are part of the Collinsonsgroup and will go to extreme lengths to avoid paying claims.

"Rubbish I ask for help as policy documents I haven't…"

Rubbish I ask for help as I haven't received my documents all I get is check your inbox junk folder. I get their emails but not email with documents!
Shambles

"Great insurers - provide you don't make a claim (REVISED)"

In March 2023 I filed a claim and waited for the "within 5 days" response. I waited a month. I then filled in several request forms and spoke to staff via the internet Chat feature. Got the same automated email response telling me to await contact within 5 days or to phone customer support or use the Chat feature. I tried the phone which advised me to use the Chat feature or wait to speak to a staff member. I tried twice - waiting on line over 30 minutes. No one answered. It's now May and I'm still waiting for human contact.
UPDATE: Following my review, Columbus made contact with me and processed my claim ASAP. Evidently it was a one-off system error and not indicative of their usual performance. The lesson learned is to complain early if performance is poor.

"Do not buy via a cashback website."

Do not buy via a cashback website.
Columbus will keep you waiting for months and then deny the cashback.
Cheaper non-cashback deals are available elsewhere.

- and make out that they are trying to address an issue, when in reality, they have done nothing.