"Terrible experience to submit a claim!"

Terrible experience to even submit a claim. The website is terrible and the claim form keeps failing. I'm unable to submit my claim after trying 5 times on the website.

I have even tried to save midway and then login and it says I have nothing in progress either.

I call the UK number and just sit on hold with no one answering.

"PEGGIO NON POTEVA ANDARE"

SE STATE PENSANDO DI FARE QUESTA ASSICURAZIONE LASCIATE STARE E' COME NON AVERE NIENTE BUTTATE SOLDI E TEMPO...
ANDATE IN UNA AGENZIA DI ASSICURAZIONI VERA

"Seguito oltre le aspettative"

Ho 42 anni, viaggio sempre solo e mai avrei pensato che avrei dovuto rivolgermi all’assicurazione, invece il 18/01/23 mentre mi trovavo in Brasile sono caduto e mi sono rotto la clavicola in spiaggia 6 giorni prima del previsto rientro. Ho chiamato la centrale operativa di Columbus e devo dire che sono rimasto positivamente stupito, rispondevano immediatamente, mi hanno seguito passo passo ogni giorno, hanno organizzato il mio rientro anticipato da Florianopolis, via San Paolo, Lisbona e Malpensa, tutto in business class e poi il trasferimento da Malpensa a Treviso (400km) in ambulanza con 2 infermieri. Mi sento veramente di ringraziare Simone, Laura, Simona , Ayag e tutti quelli della Centrale Operativa Columbus che mi hanno seguito ed aiutato a farmi tornare per ricevere le cure adeguate in Italia

"Poor Claim handling too slow"

5 weeks since my accident on holiday and still nothing.
Every time I phone to follow up on my claim I am cut off or told my claim handler is not available and will call me back. They never call back.
There is never a supervisor available the are always in a meeting.
I am now told my claim has been put back in the queue and will be reassigned another claim handler.
Columbus Direct is not even based in the UK, this is a call centre in South Africa.
Its not what I thought I was buying. Very disappointing.

"Horrible customer service"

Used to be good. Horrible customer service. I was called once, couldn't pick up the phone and the person couldn't bother to try again. Sent me an email to which I replied and still waiting for an answer. The number I was called from cannot accept calls so I can't contact them. Sent an email complaining about it and got a different number. Called this number but they could help. I was told a person who could actually help would call me straight away but nothing. I can't wait for your call all day, people need to work too you know?

"La peggiore assicurazione della mia…"

La peggiore assicurazione della mia vita! Causa Covid io e mia moglie abbiamo dovuto rinunciare al nostro viaggio in Grecia. Dal 1 agosto 2022 sono passati 5 mesi e continuano a non volermi rimborsare il volo. Prima sono spariti per mesi, poi hanno chiesto cos’è che avevo inviato appena una settimana dopo la mancata partenza. Poi di nuovo spariti, decine di mail, certificati di positività, documenti della compagnia aere che attestava che non eravamo partiti ecc… un incubo e loro ancora oggi dopo 5 mesi e dopo che continuo a sollecitarli si rifiutano risolvere la faccenda. Solo 2 giorni fa, dopo l’ennesimo sollecitato, hanno avuto il coraggio di scrivermi che devo contattare io la compagnia aerea per farmi rimborsare le tasse aeroportuali, assurdo! Ma poi per cosa, per rimborsare meno? Loro non ti aiutano in nulla, chiedono solo documenti su documenti e non risolvono. Credo che dovrò andare per vie legali e citarli anche danni morali dopo tutto questa assurda burocrazia che propinano ai clienti…. State alla larga da loro!! Disonesti! Vergognosi!

"quick respond to enquiry... very reliable company to deal with"

quick respond to my enquiry via email (less then 2 min)
excellent customer service

"Forget the free lounge"

Without mentioning the delay in handling claims, and complaints, good luck with those…
Also the free lounge is just to lure you to buy their insurance products. The entry ticket will take over an hour to be sent following the delay announcement making it completely pointless in most of cases. This is based on 2 episodes, in different countries.

"Absolutely shocking"

Absolutely shocking! No reply from email or can’t get
Through on the phone!!

WOULD NOT RECOMMEND AT ALL

"Me and my partner went on holiday and…"

Me and my partner went on holiday and took out an insurance with Columbus and unfortunately we got stuck in Greece 3 months ago as our flight was delayed then cancelled and they couldn’t give us a return flight for 3 days! When I spoke to someone from Columbus on the day they were so helpful told me I would be covered and reassured me but since then, I haven’t received an email from them since October despite me emailing pretty much every single week with all the information I have and they’ve asked for. They have caused so much stress and pretty much lied to me, I won’t EVER be using this company again