"Really awful service I waited 6 months…"

Really awful service I waited 6 months to hear back about my claim and then was charged for renewal after chasing it. I’m still chasing the refund for the renewal.

I would really avoid this company as an insurance provider

"Very easy and clear online process."

Very easy and clear online process.

Very competitive rates

"Prices for our annual cover have gone…"

Prices for our annual cover have gone up quite a lot in the last couple of years but the company and the insurance policy is good and covers us for the range of things we want and has a few useful extras !!

"You need a lot of patience"

Received an email to renew my travel insurance, just click below.
Despite several emails and two phone calls the link never worked and I had to renew over the phone.
I would have given up if annoyingly the quote hadn't been the cheapest of several insurance providers.

"EVITATE COLUMBUS COME LA PESTE"

Attendo un rimborso di 300€ circa dai primi giorni di Settembre 2022. La data di questa recensione è 22 Novembre 2022, fate un pò voi... Inutili i solleciti via mail (rispondono dopo due settimane, se va bene, trovando sempre le solite scuse) o per telefono. Comincio a dubitare circa la serietà di questa azienda e temo di trovami di fronte a un verio e propro "scam". Per il momento scrivo questa recensione su Truspilot, il prossimo passo sarà quello di farmi assistere da un legale. EVITATE COLUMBUS COME LA PESTE!

"Good value and easy to choose and set up"

Good value and easy to choose and set up

"Had holiday without need of insurance"

Had holiday without need of insurance, but reassured by having cover if needed.

"Have still not heard back about my…"

Have still not heard back about my claim that I made 2 months ago despite contact being promised twice no email or contact received when promised. Used Columbus for my travel insurance for 20 years, but this is the first time I’ve tried to claim and won’t be using them again, they have lost a long time customer.

"Nearly 10 Years a customer"

I have used Columbus Direct for nearly 10 years now and the ease of using their website to get the relevant level of Insurance cover for me is easy, simple and quick.

"Always use Columbus Direct for my holiday Insurance"

Always use Columbus Direct for my holidays. Great insurance cover, flexible and good prices. I had to claim with them once and it was no problem and that is an important point when you pick holiday cover. This time I went for yearly insurance and again a quick look at the competition Columbus were still the best.
Would not go anywhere else.