"overcomplicated"

I have just signed a travel insurance contract with them. After I signed the contract, I asked them by mail if I could add the £12 zero deductible to my contract. I expected to get a simple yes or no answer. Instead, I was asked for my phone number to clarify some issues. Seriously? A guy calls me with an Indian accent and goes through the whole contract again, reading out question after question for me to answer yes or no to. I just answered all these questions online and confirmed my answers by signing the contract in the first place. This just showed me how time consuming it is to answer the simplest questions. I just cancelled the entire contract with them. Good luck if you ever need to make a claim.

"Penalising 66 year old - Similar to review dated 12 October"

Similar to review dated 12 October. I have been with them 16 years+. Always good cover. Then a 225% increase in premium because I reached age 66. Annoyingly I could actually get cover with them through QuidCo as a new customer cheaper than renewal quote. After expressing my concerns, I received a general reply about greater risk "once aged 66" and I cancelled the policy.
Yesterday I received an email noting I had not renewed and offering me a 25% discount!
How not to treat loyal customers.

In the reply Columbus say they would have offered me the same 25% discount when first contacted for renewal. This was not the case and is nowhere stated in the renewal notice. I also wrote to customer services about the high increase and they did not offer the 25% discount at that time or when I later advised I was cancelling. So Columbus reply is factually incorrect and I can provide the paperwork to show this. Very poor all round.

"Really useless"

Really useless, wasting time and money.

I don't think there is a way to claim anything from them. Their policies are full of traps,
they may pay you if you can wait for 12 or more hours for your delay or cancel your travel arrangement.
12 hours, half of a day. imagine you have a baby and waiting at a train station or airport for 11 hours. but they say Ooo ooo sorry it is not 12 hours we can't do anything.

"No response"

I have sent a claim request on 26- Aug through email. Sent several reminders over a period of 1 Month. Until now no response which is unusual.

"Very easy to do"

Very easy to do. Good price for good cover.

"Very good"

Very good, thank you

"Register your flight at least 24 hours before!"

To get some benefits from the insurance you have to register your flight not later than 24 hours before. Ok. I didn't know that first time. Just happened that the plane was late 4 hours. Never mind. When I tried to register my second flight, somehow the website was not responding. I tried to contact Customers Service, which admitted their fault. When I complained that for their reason I couldn't register my flight early enough and it was not fair I lost the benefits, they answered, that it was my fault, I hadn't registered my flight on time. It this is happen again, I will start to be suspicious...

"Easy to use website"

Easy to use website, competitively priced. Fortunately, I haven't had cause to make a claim.

"Dependable service"

Quick and easy to navigate. I have used this in the past and have only stopped my renewal during the lockdown. The provisions are adequate for what I required for a travel insurance and the rates are reasonable.

"Simple process"

Simple process and easy to get the insurance sorted