"Highly recommended"

Highly recommended: Great company and products. The mattress encasements are also very good quality, great value and are washable at 60 degrees Celsius that is essential for bed bugs to be killed. There are other makes/brands that are cheaper but a false economy as they are only washable at 40 degrees Celsius or lower, and poor quality, and thereof a false economy. Fantastic customer service - I had a problem with an encasement and a replacement was sent out straight away.

"IF i get a call back and some help"

IF i get a call back and some help, i may change my review. i fell about this review site and read all the stars from 4 down. and as i had experienced 2 faults with this company, i thought i would post

like some posters experienced, i too, do not get call backs as to what went wrong.ie ive never called in in the first place, Which is untrue.

what really decided me to post, a person had heat treatment and more and was still getting bitten. this company said no more treatments, we want to find a live bug, and gave him free bed bug monitors

my problem is these do NOT work. So really this other guy got ripped off as there was no bugs in their monitor system I buy my top up etc. The now bedbugs i got went under THE BED BUG CONTROLLER, NOT IN IT.ie between the bed slates and the box. And were under the mattress protecter and mattress. JUST CRAWLING AROUND. not one bed bug was in the controller.

So i feel this guy got ripped off for his heat treatment. I feel i got ripped off, as these boxes do not work. 2 bug firms have confirmed its bed bugs and so has the council environmental health.

Unless i get a satisfactory answer as to what went wrong i am thing of sueing. As i might need to close my business down

"Heat treatment worked when nothing else did"

I had no idea we still had bed bugs in the 21st Century, let alone how prevalent they are. I have spent just one night away from home in the last 7 years as I am chronically ill, and brought bed bugs home with me in my suitcase from a London hotel.

I noticed increasing numbers of bites on my legs and torso and woke in the middle of the night to find a bug staring at me from on top of the duvet. It was then I learned about bed bugs and was absolutely horrified. The thought of nocturnal creatures injecting me with anaesthetic then feasting on my blood still gives me nightmares. It was particularly distressing as I am largely bedbound due to my health.

I tried all the home remedies. I spent 12 hours stripping the bed, washing at 60C and tumble drying everything on a hot heat. I steam cleaned the mattress, bed frame, furniture and my wooden floors. Then sprayed everything with bed bug spray from B&Q containing cypermethrin. I encased the mattress in a bed bug encasement. I used pest grade diatomaceous earth powder around all the skirting boards and sockets, on the bed frame, and finally placed the bed feet in tubs with DE powder in. I was convinced I’d sorted the problem. That night I had 4 more bites and continued to be bitten for the next week. I even found an adult bed bug in a wax candle on my landing and was totally freaked out they had invaded the whole house. The night I woke at 3am, pulled back the duvet and found 2 more bugs crawling on my legs nearly gave me a nervous breakdown. When you read online that bed bugs are incredibly difficult to get rid of, it’s fact.

I got Rentokill out to spray. Two weeks later I was still being bitten.

I initially enquired with Rentokil about their heat treatment, which uses a tent within the room. They totally tried to rip me off, quoting nearly £3000 then bringing that down immediately to £1900 when I gasped! Still a total con though compared to what Cimexine charge for whole room treatments, which are much better in any event.

I contacted Cimexine regarding their heat treatment. Someone was supposed to ring me back, but after 4 days I’d heard nothing so had to ring again which was disappointing considering how utterly distressed I was.

I live in the north of England, so the work was contracted to a firm in Nottingham. I spoke to Ryan who was very helpful. I sent him a photo of the bug I’d found in the candle and he confirmed it was a bed bug. I’d also found 6 smaller bed bugs in a tub of hair wax on my dressing table, proving they weren’t just in the bed!

Then coronavirus hit and we entered lockdown. I was distraught thinking nothing would be done for months, but was assured Cimexine were working as normal and the lads arrived within 48 hours to heat treat. They felt like the cavalry!

There is a LOT of preparation needed, so I suggest you do this before booking the treatment as it takes time. I’d bought plenty of large bags for bedding etc., which all had to be washed and tumble dried again, and some XXl ziplock bags for cosmetics, medication, liquids and other things which might be affected by high heat and need to be moved to another room.

As I was classed as vulnerable to Covid-19, I was reassured the workmen would be wearing gloves and masks as they were entering my home during the pandemic. This didn’t happen and meant I had to disinfect the whole house after they’d gone, which was yet more work when I’m unwell and was utterly exhausted. I am still very grateful they turned up at all though.

I didn’t realize “residuals” would be needed on top of the heat treatment or how liberally they would be used, though I do understand the reasoning behind it. They do have to move things round during the heat treatment, so the room did look a bit like it had been ransacked and there was quite a bit of sorting out to do afterwards.

As the treatment is very expensive I did think there would at least be a follow-up phone call to ask how things were or if the treatment had gone OK, so was disappointed this didn’t happen. It was during lockdown though so appreciate life wasn’t normal.

As someone who is ill and mostly bedridden, having bed bugs has been mentally scaring. It’s now over 5 months since the treatment and I’m sure as I can be that they are gone. It was reassuring to find dead bugs in the room immediately following treatment, including an adult behind a chest of drawers on the opposite wall to the bed and smaller ones on the windowsill. I would definitely recommend the heat treatment, but you have to follow the guidelines. Even now, though, if I wake in the night the first thing I do is whip back the duvet to check there is nothing crawling around and I still can’t face sleeping with the light off!

"Exceptional service - heat treatment for bed bugs"

I’m only 8 days post heat treatment and it’s the best £960 i’ve ever spent! They left spray and powder after so I can’t clean for 14 days but I couldn’t care less and wouldn’t even jeopardise them coming back! So glad I didn’t waste money on pesticides that might not have worked as it’s just not worth the stress. My anxiety was through the roof, I couldn’t sleep and with a baby on the way and wanting to move home, I felt unbelievably stressed and unwell! I became some kind of self-taught professional on bed bugs and even now feel ill just looking at pictures of them online! I prepped to the high heavens and on the day of treatment the pest men were exceptional. They were friendly, professional and very reassuring that whilst I felt the way I did, my infestation was actually very small and confined. I stayed at my moms on the day of treatment due to the hot weather outside and the residual heat left in my apartment being unbearable to sleep in but since going back home, I have not been bitten since or seen a single live bug. Whereas previously, I would be bitten several times at night and reacted to each bite! I have slept beautifully in brand new duvet, pillows and sheets and my anxiety levels have dramatically reduced. Although I am still within the 14 days and still very much on bed bug watch, I am growing more confident that the treatment has worked. On top of that, I called the operations manager, Ryan various times pre and post treatment for advice and reassurance and not once did he make me feel I was being a nuisance and he was helpful and genuine everytime. Very impressed and can’t thank Cimexine enough for how much they have helped me. Highly recommend the heat treatment! As expensive as it is, my mental health is worth every penny!

"Massive disappointment"

I am really disappointed in this company. Not only did we pay £1000 for them to get rid of our bed bugs, which did not work, but when we ended up having to leave our rented house because the problem was impossible to get rid of, I called them three times to ask the specialist to get back to me to give me some professional advice on how to move out safely.. and they never called me back! Disappointed does not even cover how I feel.

"Can not fault!! Highly recommended!!"

Heat and spray treatment.
I have waited to write this review. We are now 7 weeks in so i thought i would now write it.


After paying a cowboy company a stupid amount of money to destroy things in my home (with propane) and still having bed bugs i lost hope. However cimexine saved my sanity. They are extremely professional. They turn up in unmarked vehicles. The guys know what they are doing. 7 weeks in i have not seen a single bug or had a single bite.i am confident we are free of then Thank you so much. I will definatly recommend you to anyone who asks. Thank you again

"Excellent products"

Excellent products, highly effective and recommended.

"Recommended"

Solid product, though not cheap. Exceptionally quick delivery!

"So far my order has failed to arrive…"

So far my order has failed to arrive and attempts to recover it from DHL have failed. Not happy.

Wow. “We are not a postal service’. This is not an acceptable level of customer service.
If you are sending something via courier, it is your responsibility to ensure it arrives with the customer. If the courier lets you down, it is your issue and I should not have to spend hours on the phone resolving it. The fact remains, I have not yet received the goods, having paid. I do not wish to spend yet more time on the phone with your courier and would appreciate it if you would resend my order to me ASAP, and take up the issue of the lost parcel with dhl directly.

"very few hiccups"

very few hiccups, did the job thoroughly. I have no complaints at all and would recommend them.