"horrible experience"

It was a horrible experience. I would never book cimexine again. We had a Spray treatment against bed bugs which didn't work. Then we paid for a heat treatment and one month later we had bed bugs again and had to wait for 4 days until cimexine gave us a free Slot to disinfect again. The Personal was very rude and unfriedly.

"Mattress encasement arrived very …"

Mattress encasement arrived very promptly (had expected delays due to Christmas holiday) and was relatively easy to fit. No evidence of bites since fitting - would be happy to try some of their other products, but I hope we won't need them.

"Service is excellent with fast"

Service is excellent with fast, efficient delivery. Really liked the provision of a time slot. I was in all day anyway, but had I needed to go out i could have done so. Wish other couriers used this sort of technology, saving both the recipients time and the couriers.

"Does not seem to be working"

Does not seem to be working

"HEAT TREATMENT DIDNT WORK, FOLLOW UP SERVICE POOR AND DONT BELIEVE THEIR GUARANTEE"

Very poor service received from Thermokil Services (the company to which BBC subcontracted our bed bug heat treatment) - heat treatment did not work, they delayed extensively the follow up treatment promised and then failed to carry out a second heat treatment as they had promised.

We paid a significant amount of money for the initial bed bug treatment in May 2017 which came with a "guarantee". The initial treatment was not effective and we have been suffering with bites since early May. After many emails and calls, Thermokil finally agreed in an email of 15 September to conduct a full heat treatment of our house again. We spent a lot of time preparing for the treatment, removing all goods that could be affected by the heat treatment. On 3 October, after the treatment was meant to have been completed, the Thermokil staff responsible left a note in our house saying that they had “... re-heated 3 bedrooms and lounge”. However, it did not seem to us that a heat treatment had been undertaken:
– the house did not feel warm like the previous time,
– posters on the cupboards in our boys bedrooms had not fallen off (like they had the previous time, presumably because the blu tack is affected by the heat),
– there was no evidence that the doors of the treated rooms had been sealed (last time there were tacks left in the door frames), and
– whilst we were re-packing electronics etc. back into the bedrooms, we found some wax crayons in our boys bedrooms which we had inadvertently not removed. Presumably these should have melted?

I therefore sent an email on 4 October to clarify exactly what was done. Thermokil responded saying that “We ... heat treated remote areas that showed signs of infestation. Mainly on the large wooden bed frame. We then sprayed all areas”. It is not clear to me how you heat treat “remote areas” – either a room is heat treated or it is not? However, it is clear that Thermokil did not heat treat all the rooms again as they had promised. It would appear that Thermokil misled us as to what was actually done.

Promised some follow up treatment but frankly a waste of time. Do not waste your money with British Bed Bug Control or Thermokil Services.







We have been very patient with you conducting this follow up treatment and you then fail to undertake what you promised and try to mislead us. You also wasted a lot of our time preparing for a heat treatment that never happened. This is completely unacceptable and I want you to explain how you intend to deal with this.

"Nice company product arrive in timely …"

Nice company product arrive in timely fashion but felt the chemical bug killer could have come with more advice on use. Divan ... boxspring cover good quality.

"Definately would recommend as quick and …"

Definately would recommend as quick and efficient service and quality was excellent

"Don’t worry. Go for it!"

Great products. We are impressed. We bought the mattress and bed base encasements with some bug spray. These have solved the problem for us. The encasements look and feel great. They have removed the mental anguish we were going through in trying to stop this problem.
Very well recommended.

"Happy experience"

I ordered mattress and duvet encasements by phone.the service was helpful and efficient and my standard delivery arrived next day. The material used for the products is lovely and washes well. I would recommend this company anytime

"No problems"

No problems, fast delivery.