"Ich habe meine Bestellung nach 6 Wochen…"

Ich habe meine Bestellung nach 6 Wochen immer noch nicht erhalten.
Der Kundenservice ist unfreundlich, unfähig und versucht das Problem auf den Kunden abzuwälzen. Einfach nur eine schreckliche Erfahrung!

"Poor quality break but eventually great customer service"

Update: customer service contacted me and was great. Alexia was very helpful and responsive, and damaged parts of our stroller were replaced very quickly. So I updated the rating to 4* (taking one off as the stroller should not have issues so soon).

We bought a Joolz Aer stroller from the Belgian retailer Babylux in April 2023. However, after less than 1.5 years of use (warranty is still valid) the break stopped working properly and it became unsafe and also inconvenient to use it. We contacted Babylux and they said they have to reach out to Joolz. However, as of then Babylux customer service was unreachable and Joolz customer service said that it's not their problem, but retailer's. Hence, we were left without a relatively new (and expensive) stroller.

"Sehr gute Erfahrung"

Sehr gute Erfahrung mit dem Onlineshop und den Kundenservice. Vielen Dank für die schnelle Hilfe und Abwicklung, lieber Yasin.
Liebe Grüße

"Toller Kinderwagen und guter Kundendienst"

Ich bin sowohl mit dem Kinderwagen Hub+ als auch mit dem Kundenservice sehr zufrieden. Nach der Kommunikation per Mail wurde mir seitens Kundendienst bei einem Problem sehr professionell geholfen und ein Ersatzteil kam relativ zügig an. Die Marke kann ich daher empfehlen.

"Refund issue"

My issue with Joolz still continues, after my previous review here on December 11th, I received the return label that I had to pay to return the product, the tracking was showing the Joolz received the product back and I still did not received my money back!

Trying to contact the customer service is painful and I am now without the product and no money back.

"Can’t use promotion codes given"

I was offered a 10% promotion code due to a miscalculation with inventory. However, when I went to checkout there was no option to enter the promotion code given to me. Instead I was charged the full amount. Don’t offer promotion codes to customers if there’s no way to apply them!!!

Update: customer service via email has been great. Liseth very helpful - so updating my review

"Vriendelijke klantenservice "

Het wiel was stuk van de kinderwagen. Contact gehad met de klantenservice zij hebben die professioneel en vriendelijk opgelost.

"Servicio fatal"

Servicio fatal. No cumplen con la entrega

"No proper description"

Relatively to such high price, it is a shame some of the products od not have proper description, photos from different angles of the product etc. I found it really difficult to decide whether I should but something because I simply couldnt understand properly how it looks.

"Dubbel en dwars waard!"

Wij kochten de Jools Day5 en zijn enorm tevreden. De kwaliteit is uitmuntend: de stoffen zijn stevig en verkleuren niet, de vering is precies wat we hadden verwacht, de extra’s (zoals de ventilatieroosters) zijn ideaal, inklappen is eenvoudig maar voelt ook degelijk en het design is prachtig. Dubbel en dwars de investering waard!!