"Hockey Factory Shop couldn't cope with…"

Hockey Factory Shop couldn't cope with the difference of billing and delivery address. I emailed them to state the difference as the website had no option to state different addresses. I then received an email saying the order was cancelled, then payment had gone through and it wouldn't be cancelled then another saying order was cancelled. I called 2 Jan 20 during the company's stated opening hours and received the message they were closed as someone had presumably forgotten to turn the answer-machine off. Have been let down by Hockey Factory Shop and will not use again.

"Really helpful"

Really helpful

"Great service"

Great service - Ordered a top which wasn't as expected so exchanged for one which cost more. Easy to organise on the website, good communication via email - and they didn't charge us for the difference - thanks again.

"Excellent service"

Excellent service

"Great"

Great services all round!

"All good"

Product and service all good

"Review"

Good fast service. Good quality items

"Great Service as always!"

Brilliant, super-fast service, and really good refund system. Never had any issues and always recommend Hockey Factory Shop

"My shoes arrived and weren't matching"

My shoes arrived and weren't matching. I was happy to keep them but with a discount. The shop offered me 5 off of the 40 I'd spent purchasing them. This was almost the cost of the delivery - not a suitable discount considering I received half my order. When I asked for a swap for the shoes I wanted they said they were suddenly out of stock? So 3 weeks later I still don't have shoes and I've had this hassle. Would not recommend purchasing from here!

"Delivered on time and kept me informed…"

Delivered on time and kept me informed all the way.