"Not a lot to say really"

Not a lot to say really. I ordered a few bits based on the low price of the ASICS hockey boots. Easy to order, competitively priced, and arrived within the expected delivery window.

Would order again based on the ease of the whole process.

"Excellent service & products"

Excellent service as usual, even in the busy period up to Christmas. Delivery as advise, great availability of items. No doubt we’ll be ordering again.

"Excellent service"

Excellent service. I needed advice to choose a stick for my grandson and was able to select both stick, ball and mouth guard. More than that I ordered the items 3 days before Christmas and instead of the expected delivery in January we received the parcel the next morning.

"Dreadful service"

Dreadful service - avoid
I ordered a hockey stick for my son in November hoping for Christmas delivery (advertised 3-5 day delivery). All paid but no hockey stick by Dec 21st.
No response to emails. Phone line - automated response to say nobody available to answer any calls despite ringing between 10 and 2 as per website
Eventually had email then phone response (nearly 4 weeks post order) - unable to complete the order till next year. No attempts to remedy the issue. Fairly insincere call handler

Contacted Cricket-hockey.com - order accepted, guaranteed next day delivery and same price. I called to confirm and spoke to a really friendly call handler.

I would definitely avoid hockeyfactoryshop.com - unreliable, poor contact

"I would give -5stars for the company"

I would mark the company -5! I have ordered a hockey stick for my son (£80+) for his b'day present - nothing arrived. Don't buy from them, I don't know how it's possible for them to have over 4 stars on Trustpilot!!!

"Hockey Factory Shop EXCELLENT"

Hockey Factory Shop have one of the best customer services teams I have encountered. When my item was not in stock, they promptly offered an alternative. There was no delay in the delivery of the hockey stick. Then, a minor issue was raised post delivery, which was dealt with promptly by the customer services team. Will certainly be purchasing from Hockey Factory Shop again. Also, they stock an excellent range of products and at very competitive prices.

"It would have been 5 stars but Hermes…"

It would have been 5 stars but Hermes messed up on your delivery. Great Stick 🏑

"Best Customer Service EVER....Highly…"

Best Customer Service EVER....Highly Recommended A++++ PLUS.
Not often you can praise a company for Customer Service, but Hockey Factory Shop is one of those.

"Great Customer Experience"

Had two recent purchases, one of which where we were offered a very generous swap for an out of stock item. Very happy both times.

"Great products"

Great products, delivery updates, and prompt delivery